topic Re: No push notifications to iPhones or ipad in Arlo Smart

No push notifications to iPhones or ipad

philblakely — Fri, 11 Jan 2019 01:57:29 GMT

I am no longer getting pictures with some of the push notifications on my phone and tablet. It is affecting Arlo GO, Pro 2, and Arlo cameras. This seems to be a bug from the last software update?

Re: No push notifications to iPhones or ipad

Openback — Mon, 14 Jan 2019 23:51:33 GMT

Arlo should try using openback for reliable push notification delivery!

No preview picture with push notifications. 720p cameras only.

philblakely — Sun, 13 Jan 2019 02:11:27 GMT

Since the last software update, I am no longer getting pictures with push notifications on my ipad or iphone. The cameras affected are first generation Arlo, and Arlo Go.

Re: No push notifications to iPhones or ipad

JessicaP — Mon, 14 Jan 2019 23:57:11 GMT

Hi @philblakely,

What subscription do you currently have on your Arlo account? Have you tried to reinstall the app on both the iPhone and iPad?

Re: No push notifications to iPhones or ipad

philblakely — Tue, 15 Jan 2019 01:14:34 GMT

Smart Elite plan.

At a remote location, I have (4) 1st gen Arlo cameras, and (1) Arlo Pro 2 on a Nighthawk mobile hotspot router. Also, (2) Arlo Go cameras. At home I have a mix of 1st and 3rd generation cameras, but I have notifications turned off for the older units.

The Pro 2 unit on the hotspot sends pictures with the push notification.

I have reinstalled on my IOS stuff. It will take a day or two to see results. I'll turn on notifications for my first gen home units too, and see what happens.

Re: No push notifications to iPhones or ipad

ebuhrendorf — Sat, 09 Mar 2019 12:12:02 GMT

Two new Arlo Q’s with 6 Arlo Pros. New Qs not sending image with alert.

Re: No push notifications to iPhones or ipad

JessicaP — Mon, 11 Mar 2019 15:57:19 GMT

Hi @ebuhrendorf,

Do you have an Arlo subscription on your account? And what phone device are you using?

Re: No push notifications to iPhones or ipad

ebuhrendorf — Fri, 26 Apr 2019 09:20:56 GMT

i think i figured out that the image preview requires the camera to have smart enabled.