topic Re: Arlo Smart Plan offers $2.99/month with 30-day recording but I only get 7 days? in Arlo Smart

Arlo Smart Plan offers $2.99/month with 30-day recording but I only get 7 days?

braga — Wed, 27 Feb 2019 19:54:39 GMT

Just wondering if anyone else is seeing that under the Arlo subscription plans. The "Smart" plan is being offered for 2.99$ a month with 30 day recording. But when I subscribed I only get 7 days.

Re: Arlo Smart Plan offers $2.99/month with 30-day recording but I only get 7 days?

migman_2001 — Wed, 27 Feb 2019 19:54:50 GMT

Per this link, it is $3.49. No mention of 30 days.

The larger plans offer 30 and 60 day recoding.

https://www.arlo.com/en-ca/landing/arlosmart/

I did read an article yesterday saying that Arlo was tweaking their plans/pricing a bit.

Re: Arlo Smart Plan offers $2.99/month with 30-day recording but I only get 7 days?

JessicaP — Wed, 27 Feb 2019 20:55:24 GMT

Hi @migman_2001,

The link and price you have offered is in Canadian Dollars. The price that @braga mentioned is correct in US Dollars. We continue to offer monthly and annual Arlo subscription plans giving our customers the flexibility to choose what works best for them.

Hey @braga,

Make sure that you have subscribed to the Arlo Smart subscription by checking on the app or website.

Re: Arlo Smart Plan offers $2.99/month with 30-day recording but I only get 7 days?

braga — Wed, 27 Feb 2019 20:16:52 GMT

I actually contacted support last night. They said that there is no 30 day recording under the 2.99$ plan. It is incorrect info. This is the 2nd time I know of that this is being promoted but not actually part of the plan.

Re: Arlo Smart Plan offers $2.99/month with 30-day recording but I only get 7 days?

JessicaP — Thu, 28 Feb 2019 17:31:15 GMT

You should be receiving 30 days of recording with the Arlo Smart (per camera) plan. Our team is looking into this problem and to make sure that the 30 days of recording is synced properly. We appreciate your patience and understanding regarding this.

Re: Arlo Smart Plan offers $2.99/month with 30-day recording but I only get 7 days?

JamesC — Thu, 28 Feb 2019 17:26:19 GMT

braga,

As mentioned, the Arlo Smart add-on for one camera (2.99 a month) should provide 30 days of library recordings. Can you log in to your Arlo account and navigate to Settings > Subscription > and take a screenshot of the information shown there?

Thanks,

JamesC

Re: Arlo Smart Plan offers $2.99/month with 30-day recording but I only get 7 days?

braga — Thu, 28 Feb 2019 23:04:23 GMT

No I cannot. I contacted support via chat. Renia (not sure if that's the correct spelling) told me that 30 days is incorrect and that they are dealing with some team to correct this. She adv it's only 7 days.

Re: Arlo Smart Plan offers $2.99/month with 30-day recording but I only get 7 days?

braga — Thu, 28 Feb 2019 23:06:50 GMT

Here are all the screenshots I have. I guess I can only upload one per post.

Re: Arlo Smart Plan offers $2.99/month with 30-day recording but I only get 7 days?

braga — Thu, 28 Feb 2019 23:07:28 GMT

Re: Arlo Smart Plan offers $2.99/month with 30-day recording but I only get 7 days?

braga — Thu, 28 Feb 2019 23:07:47 GMT

Re: Arlo Smart Plan offers $2.99/month with 30-day recording but I only get 7 days?

braga — Thu, 28 Feb 2019 23:08:10 GMT

Re: Arlo Smart Plan offers $2.99/month with 30-day recording but I only get 7 days?

JessicaP — Thu, 28 Feb 2019 23:56:09 GMT

We're letting you know that the information on the website is correct as you do have 30 days of recording with the Arlo Smart (per camera). Please disregard the information that our support team has mentioned. We apologize for any confusion going on.

The Arlo Smart plan (per camera) should be fixed where you should be seeing 30 days of recording instead of only 7 days. Try to resubscribe again (if you are not subscribed or if you cancelled your subscription) and let us know if you do not receive any recordings after 7 days starting from now.