topic Re: Incorrect subscription billing in Arlo Smart

Incorrect subscription billing

LangTuSJ — Mon, 04 Feb 2019 20:32:32 GMT

Hi,

I signed up for a trial subscription plan and cancelled before 30 days. However, upon checking my credit statement, I was charged $9.99 for it. How do I get it corrected? Also there's nowhere I can find an invoice of the billing, which is pretty strange!!! Any idea where to look for?

Stanley

Re: Incorrect subscription billing

JessicaP — Wed, 06 Feb 2019 17:09:49 GMT

Hi @LangTuSJ,

Have you contacted our support team regarding this? You can contact our support team at https://www.arlo.com/en-US/support/contact.aspx.

Re: Incorrect subscription billing

LangTuSJ — Mon, 11 Feb 2019 17:31:12 GMT

I already did and got a reply for more detail. I replied to that email on Feb 5 and have been waiting for an update since. I have sent two separate emails asking for an update but no response

@JessicaP wrote:
Hi @LangTuSJ,

Have you contacted our support team regarding this? You can contact our support team at https://www.arlo.com/en-US/support/contact.aspx.

Re: Incorrect subscription billing

JessicaP — Mon, 11 Feb 2019 20:50:53 GMT

Let me reach out to you via private message to gather some information from you.

Re: Incorrect subscription billing

JLennon — Fri, 19 Apr 2019 04:24:32 GMT

I phoned and was told I would not be billed for subscription but have been

Re: Incorrect subscription billing

JLennon — Fri, 19 Apr 2019 04:26:35 GMT

I don’t want arlo subscription and was told I wouldn’t be charged but have been

Re: Incorrect subscription billing

JessicaP — Fri, 19 Apr 2019 16:52:46 GMT

Hi @JLennon,

I'll send you a private message to gather more information from you regarding this.

Re: Incorrect subscription billing

izy100 — Wed, 24 Apr 2019 14:16:52 GMT

Hi,

Will you please check on invoice no: 1682183791?

My subscription is supposed to be $0/mo Per Camera but I had been billed on the 4/18/2019,

Please advise.

Thank you! 🙂

Re: Incorrect subscription billing

JessicaP — Wed, 24 Apr 2019 20:39:32 GMT

Hi @izy100,

If you are being billed for your subscription, contact our support team so they can help you out further. You can contact our team here: Arlo Support