topic Re: Grant access not working in Arlo Smart

Grant Access Is Not Working

Carlittos99 — Tue, 05 Feb 2019 16:53:52 GMT

Trying to give access to my wife without success
Tried the app and when I click send invite the app says unexpected error
Tried laptop and I click send invite but nothing happens
Tried different laptop and same thing nothing happens

Grant Access Is Not Working

jguerdat — Tue, 05 Feb 2019 16:54:06 GMT

Not sure what's up but you're also selecting cameras to share before you click to invite, right?

Grant Access Is Not Working

Carlittos99 — Tue, 05 Feb 2019 16:54:21 GMT

Yes i already tried with one camera. Also with all the cameras that I have but no one seems to go through

Re: Grant access not working

ShayneS — Thu, 07 Feb 2019 16:58:40 GMT

Hi @Carlittos99

Is this on your wifi network? Have you tried to add your wife over cellular data?

Re: Grant access not working

Carlittos99 — Thu, 07 Feb 2019 17:07:16 GMT

Hi Yes I tried also both ways cellular and WiFi and no luck

Re: Grant access not working

ShayneS — Thu, 07 Feb 2019 17:11:21 GMT

Can you test to see if another email works? Have you tried that yet?

Re: Grant access not working

Markwindsurf — Thu, 07 Feb 2019 17:27:08 GMT

I also have the smae issue have tried this from laptop webportal and app, and 2 different email addresses.

But it is still not finding the persons I have sent the emails to.

Re: Grant access not working

Carlittos99 — Thu, 07 Feb 2019 17:49:30 GMT

She has gmail and hotmail non of those works

Re: Grant access not working

ShayneS — Fri, 08 Feb 2019 18:48:33 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

The grant access function is not sending the email to others I chose . . . Arlo Pro.

KertzPenneyz — Mon, 25 Feb 2019 20:11:53 GMT

The grant access function is not sending the email to others I chose . . .

Re: Grant Access Is Not Working

FrederickMurray — Mon, 25 Feb 2019 21:41:06 GMT

I'm having the same problem, and have tried what you have as well. The first invite I sent was about 24 hours ago. Any solutions yet?

Re: Grant Access Is Not Working

ShayneS — Mon, 25 Feb 2019 23:07:28 GMT

Hello Everyone,

Do you happen to have any screenshots of your error message?

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Grant Access Is Not Working

FrederickMurray — Tue, 26 Feb 2019 00:36:20 GMT

There is no error message. The problem is that the email invitation never shows up in the recipient's email.

Re: Grant Access Is Not Working

Markwindsurf — Tue, 26 Feb 2019 08:22:25 GMT

My issues is as per Fredrick says, the grant access tab says pending against teh recipient but the email is never delivered. I spoke to tech help and they said my account was locked for sending emails and said they had unlocked it but it has had no effect.

Re: Grant Access Is Not Working

AbhishekKothari — Wed, 27 Feb 2019 06:19:36 GMT

I am also having the same problem, tried both app and browser

Re: Grant Access Is Not Working

Gr8M1ke — Fri, 08 Mar 2019 16:12:41 GMT

Same here....

When I try via mobile, it tells me I don't have sufficient rights to do it...

Re: Grant Access Is Not Working

ShayneS — Fri, 08 Mar 2019 18:32:23 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Grant Access Is Not Working

Carlittos99 — Thu, 04 Apr 2019 11:58:21 GMT

Good day still have the same issue today I updated the app IOS and still showing the same message when I send the invite

We are sorry, The system is experiencing an unexpected issue.

Re: Grant Access Is Not Working

jguerdat — Thu, 04 Apr 2019 12:31:43 GMT

Have you tried doing this with a web browser?

Re: Grant Access Is Not Working

Carlittos99 — Thu, 04 Apr 2019 12:37:56 GMT

Yes several
Safari
Chrome
Edge, etc

From my phone will show that error but from a computer just don’t do nothing