topic Re: Error 14016 We Are Sorry We Are Unable To Change Your Plan. Please Try Again Now in Arlo Smart

Error 14016 We Are Sorry We Are Unable To Change Your Plan. Please Try Again Now

shoustonnz — Tue, 15 Jan 2019 18:12:44 GMT

14016 We are unable to We are sorry we are unable to change your plan. Please try again now.

The above error is stopping me spending money with you, for 3 days now.

But you do manage to take $1 off my credit card every time I click it.

Trying to purchase Arlo smart for 1 camera.This is my third attempt, as last to times notifications did not work. Hoping lateset update to Android (2.7.0) had fixed notifications. Can anyone confirm this??

But useless if I can't even buy it. If its fixed I will spend more money.

Re: 14016 We are unable to We are sorry we are unable to change your plan. Please try again now.

ShayneS — Tue, 15 Jan 2019 18:18:24 GMT

I have opened a case for you. Customer Support will be reaching out to you as soon as possible. I have provided the case number for you reference: 40673039

Re: Error 14016 We Are Sorry We Are Unable To Change Your Plan. Please Try Again Now

gigigogo — Thu, 31 Jan 2019 22:28:31 GMT

Well today is the 31st and this issue still exists...I just wasted an hour on the phone and support was acting as if this is something new, its not. If you cant hire the right people to fix it, at least have the desency to not keep people on the phone all day.

Re: Error 14016 We Are Sorry We Are Unable To Change Your Plan. Please Try Again Now

Retired_Member — Thu, 28 Feb 2019 21:37:01 GMT

I have been having the same issue for the past two weeks and support is unable to resolve it.

Re: Error 14016 We Are Sorry We Are Unable To Change Your Plan. Please Try Again Now

shoustonnz — Thu, 28 Feb 2019 21:53:46 GMT

I am, as I write this, on hold with "level 2" support. To sort a whole raft of problems, billing, notifications and not being able to even purchase a single camera subscription.

I will get back soon with a solution if I get 1.

BTW what county are you in I am in New Zealand.

Re: Error 14016 We Are Sorry We Are Unable To Change Your Plan. Please Try Again Now

shoustonnz — Thu, 28 Feb 2019 22:11:28 GMT

Ok 48 minute phone call and no progress to any of my issues.

But you will be happy to know tht we been escalated past Level 2 support to the engineers.

Best option they offered was, "are you trying to upgrade the same camera."

Duh.....No.