topic Re: Unable to activate Arlo Smart free trial in Arlo Smart

Unable to activate Arlo Smart free trial

ML — Wed, 16 Jan 2019 21:10:22 GMT

I follow up the instruction to activate the free trial. I enter my credit card on the "Payment Info" page and click "Continue". A pop up window "Complete Payment" show up for a few seconds and disappear. I then back to the "Payment Info". I try another credit card and same issue. How can I activate the free trial?

Re: Unable to activate Arlo Smart free trial

JessicaP — Wed, 16 Jan 2019 21:10:35 GMT

Hi @ML,

Were you trying to activate your free trial through your computer or phone? What device were you trying to activate this?

Re: Unable to activate Arlo Smart free trial

ML — Wed, 16 Jan 2019 21:10:45 GMT

@JessicaP wrote:

Hi @ML,

Were you trying to activate your free trial through your computer or phone? What device were you trying to activate this?

Hi @JessicaP,

I tried to activate on computer and Andriod phone.

In my account, I have Arlo Pro II and Arlo Q Plus.

Re: Unable to activate Arlo Smart free trial

JessicaP — Wed, 16 Jan 2019 21:10:55 GMT

Do you receive any error when trying to sign up for the free trial? Try to clear your cookies and cache on both your Android phone and computer and try on different browsers to see if that helps.

Re: Unable to activate Arlo Smart free trial

ML — Wed, 16 Jan 2019 21:11:07 GMT

I didn't saw any error message.

Cleared cache on my Android phone and 2 difference browser. Tried again and still the same.

Re: Unable to activate Arlo Smart free trial

JessicaP — Wed, 16 Jan 2019 21:11:17 GMT

I'm going to send you a private message to gather more information to see why the free trial is failing for you.