topic Re: Unable to set All Other Motions in Arlo Smart for some Cameras in Arlo Smart

Unable to set All Other Motions in Arlo Smart for some Cameras

malibuman67 — Wed, 09 Jan 2019 23:32:04 GMT

I am trying to turn on All Other Motions for my backyard camera but, when I do, I get the following error in an orange bar at the top of the screen "Features in request do not match with features enabled on device." I am able to check People, Vehicles, and Animals but not All Other Motions. Has anyone seen this?

Re: Unable to set All Other Motions in Arlo Smart for some Cameras

JessicaP — Mon, 14 Jan 2019 22:43:27 GMT

Hi @malibuman67,

Could you try out the following?

Does the issue persist when trying on a different browser?
Do you see this issue happening when using the Arlo app on Android or iOS?

Re: Unable to set All Other Motions in Arlo Smart for some Cameras

malibuman67 — Tue, 15 Jan 2019 02:42:24 GMT

I have tried it on multiple browsers. I also tried it in the app. The experience a slightly different in the app and that you don’t even see the option for all motion. However, I’m still on able to set all motion on those cameras.

Re: Unable to set All Other Motions in Arlo Smart for some Cameras

JessicaP — Tue, 15 Jan 2019 22:46:17 GMT

Could you provide a screenshot from the app that doesn't show the "All Other Motions"? And what phone device are you using to run the Arlo app?

Re: Unable to set All Other Motions in Arlo Smart for some Cameras

malibuman67 — Wed, 16 Jan 2019 03:22:53 GMT

64 GB iPad Air. Picture attached for one camera that does not show all other motions

Re: Unable to set All Other Motions in Arlo Smart for some Cameras

JessicaP — Wed, 16 Jan 2019 21:04:23 GMT

Thanks for the screenshot. And just to confirm, are you on the latest iOS version and latest Arlo app version?

Re: Unable to set All Other Motions in Arlo Smart for some Cameras

malibuman67 — Thu, 17 Jan 2019 19:08:55 GMT

As of this morning, the issue appears to be resolved on both my iPad as well as the chrome Web browser