topic Re: Many False Positive Alerts with No Way to Report in Arlo Smart

Motion Alerts- a lot after new smart alert settings

Jreyes1931 — Sat, 24 Nov 2018 03:49:13 GMT

I had to update my settings for smart alerts now that there is an option to opt in/out of “animal” alerts. I did the changes and opted only to get person alerts at my front door. Now I’m getting motion alerts every time a car passes by which is out of the activity zones that I set for a person. It was not doing this until the requirement to update the alert settings.

Please address so that we do not continue to get needless alerts for activity that is not part of the user’s preferrence.

Re: Motion Alerts- a lot after new smart alert settings

dhiller0217 — Sat, 24 Nov 2018 04:38:24 GMT

This is probably the worst app update yet. I have REMOVED arlo smart from every camera i have, or tried to at least, because it has never worked properly for me. All my cameras are "inactive" in the smart settings, but i am still getting animal, person, and vehicle alerts constantly (none of which show a still image on my lock screen either). And i am getting notifications for cameras which are not supposed to send alerts per my modes, they are only supposed to record when another camera detects motion. I am so fed up with this system. I would take reliability over horribly implemented bells and whistles any day. It is total crap. Android user here btw.

Arlo Smart not working

Retired_Member — Sat, 24 Nov 2018 12:18:12 GMT

Hi,
Just upgraded to Arlo Smart for 1 month free, but it doesn’t work.
I can set up what notifications I want, but I still only get the normal with movement detected. It will not tell me if a person or car is clearly in the picture as I thought.
Don’t want to waste money on this after the free month if it’s that poor...

Any help would be appreciated.

Re: Motion Alerts- a lot after new smart alert settings

Binary100100 — Sat, 24 Nov 2018 18:18:33 GMT

It's funny that you mentioned that you're getting alerts even when it's disabled. I'm having the opposite issue. I have everything enabled and can't get any alerts at all with one of my cameras. I have everything enabled and sensitivity to 80. I just walked right up to the camera with a chair in my hand, set the chair down on the ground and adjusted the camera expecting an alert and nothing. Nothing at all. Everything worked great up until a few days ago.

Re: Arlo Smart not working

dannyb2100 — Sun, 25 Nov 2018 22:59:17 GMT

Same problem here, no response yet either.

I Am Receiving Multiple Notifications For A Single Event

Nighthawk11 — Thu, 29 Nov 2018 17:17:04 GMT

I've started getting multiple notifications for a single event again. I followed the instructions on another thread, and it fixed my problem last month. Arlo updated the app again recently, and I've gotten the multiple notifications back. I've tried several times and performed the same steps as before, and it doesn't fix the issue now. Anyone else having this problem? I'm running Android 8.0 on my phone.

Thanks...

Re: Multiple notifications for single event

steve_t — Tue, 27 Nov 2018 05:58:15 GMT

Yep. I think it's part of Arlo Smart but my notification is now quite delayed (presumably while the servers analyse the video) but then I get what must be 4-5 notifications in a row that are so close together that the skyline chime doesn't even get to finish each time. This is on my S7 Edge

Re: Multiple notifications for single event

Nighthawk11 — Tue, 27 Nov 2018 13:31:16 GMT

My notifications are very delayed as well. I used to have the Arlo Smart option, but cancelled it after a few months. I went back to the free-bee. I get delayed notifications, and when the notification comes in, I get 5 or 6 very rapid audible notices. Strangely, it sounds the default notification and not the one I chose. Very starnge. Arlo needs to get this fixed. As it is, the system is useless to me.

Re: Multiple notifications for single event

duckson — Tue, 27 Nov 2018 17:17:00 GMT

How delayed is delayed?

Re: Multiple notifications for single event

Nighthawk11 — Tue, 27 Nov 2018 17:34:02 GMT

For me it can be as much as 10 minutes at times.

Re: Multiple notifications for single event

steve_t — Tue, 27 Nov 2018 22:28:51 GMT

I guess the next step is for all of us to open a support ticket about the problem. The more people that report it, the quicker they'll get on to fixing it

Re: Motion Alerts- a lot after new smart alert settings

ShayneS — Wed, 28 Nov 2018 19:36:01 GMT

Hello Everybody,

What devices/Model/OS/App Version are you experiencing this issue with?

Re: Multiple notifications for single event

steve_t — Wed, 28 Nov 2018 19:53:45 GMT

I've just seen they released Android app version 2.6.4_23200 recently. I've turned my sound back on for my notifications but I'm not at home so I guess we'll see when a camera gets triggered if they've fixed this

Re: Multiple notifications for single event

Nighthawk11 — Wed, 28 Nov 2018 20:46:20 GMT

That's the version the screwed everything up for me. I had it working great with the previous version.

Re: Multiple notifications for single event

steve_t — Wed, 28 Nov 2018 21:01:43 GMT

@Nighthawk11 wrote:

That's the version the screwed everything up for me. I had it working great with the previous version.

Oh. Maybe it was for me too. Bugger. I didn't pay attention to which version it was previously

Re: Multiple notifications for single event

Nighthawk11 — Wed, 28 Nov 2018 23:17:00 GMT

I woke up a couple weeks ago and found that the app had updated overnight. That's when the issues started again. If someone has the latest version, and Android 8, tell me how it's working for you.

Re: Multiple notifications for single event

jguerdat — Thu, 29 Nov 2018 01:21:41 GMT

The previous version was 2.6.3 which caused lots of problems. The new one is 2.6.4 and seems to be sorting out the issues although not all are fixed (custom notifications, for instance).

I Am Receiving Multiple Notifications For A Single Event

Nighthawk11 — Thu, 29 Nov 2018 17:17:21 GMT

I'm using 2.6.4 now, and it's causing me headaches. On the previous version, I was able to get the notifications back to one, but can't do that with this version. Not sure why. With every alert, I get 4 notifications.

Cameras were great until you give Arlo money

LP79 — Tue, 04 Dec 2018 21:40:36 GMT

More of a statement then a question, but really guys? WTH? Netgear is begging for issues over the dumb "smart" subscriptions.

I have had the camera system for about a week. Loved it. Instant notifications, easy to use app, good quality. I figured hey- Im going to throw some more cash at Arlo and get a smart premier membership because I really like these cameras.

Camera system with basic plan = 5 stars

Camera system with smart premier = 0 stars.

It is horrible. The second smart is enabled for a camera, notifications times go from near instant to somewhere between a few minutes and infinity apparently. Also I will get like 10 notifications in a big burst like 30-40 minutes after an event occurs. Real useful. So you want me to pay to completely break the camera system?! My god I cant believe the downright stupid things giant companys do these days.

I cancelled my free trial after 5 days and now i have a good system again. SO much for your paid plan. What a joke. i tried to chat, but that doesnt work either.

Arlo Pro Activity Zones & Smart

Rb91006 — Mon, 03 Dec 2018 23:23:40 GMT

It’s so frustrating! The Activity Zones and Smart Notifications simply don’t work. I’ve tried everything that Netgear advises and there appears to be no solutions.

The Activity Zones don’t at all influence what my cameras react to. Hard stop. Period!

And, the Smart filters have zero impact. I set each of my four cameras to react to People only, but my dog, the trees, etc. trigger alarms all day and night.

I’ve read all of the advice from Netgear and tried everything advised with no improvement. I’ll be canceling my subscription to Smart as soon as my introductory period expires. I’m so disappointed!

If anyone has a “fix” beyond rebooting the Base Station and ratcheting down motion sensitivity to zero, please let me know...!