topic Re: Arlo Smart Notification Issues in Arlo Smart

Arlo Smart Notification Issues

Pdcm — Sun, 11 Nov 2018 22:51:43 GMT

I am subscribed to Alro Smart Premier and have set alerts to notify me only when a person is detected. . It had been working well for a few months but for the last few days I've been recieving alert notifcations due to all motion detected. Now my phone is being filled with alerts that I had filtered off. Arlo smart notications are not working properly.

Smart notifications

Rob13 — Sat, 10 Nov 2018 17:05:58 GMT

Ever sense my due date on my Arlo smart . My Camera won’t detect people it gives me notifications for everything. .

Arlo Pro 2 started sending motion notifications even though it's turned off under Arlo Smart

elwoodj — Sat, 10 Nov 2018 17:28:17 GMT

Both of my cameras started sending motion notifications to my phone, even though this feature is checked off under Arlo Smart Notifications Settings. Only Person notifications are checked. I haven't changed these settings since I set up the cameras a few weeks ago, and it had been working great until this morning. Now I'm getting flooded by motion notifications (in addition to getting Person notifications, which were the only notifications I was getting until now).

Is anyone else experiencing this issue? Can you help?

Arlo Smart Notifications

Ivan19 — Sat, 10 Nov 2018 18:24:47 GMT

There’s problems with the smart notifications and motion sensor on the Arlo pro and Arlo pro 2. I keep receiving notifications of vehicles and audio even with the option off. In addition, the cameras will not trigger the recording when motion is detected.

Re: Smart notifications

Doni12 — Sat, 10 Nov 2018 19:17:25 GMT

Im haveing the same issue, if set on the app for people notifications not motion bit sends me notifications for everything

Re: Alro Smart Notification Issues

ralfyguy1 — Sat, 10 Nov 2018 20:53:19 GMT

Same here.

Notifications

rivajean — Sat, 10 Nov 2018 20:56:24 GMT

I receive notifications for motion even though I have people selected.

Re: Notifications

hallinmas — Sat, 10 Nov 2018 21:01:28 GMT

I am having the same issue with my Arlo Pro system. I have ARLO SMART and just "People" selected, but I am getting notified every time motion is detected. Need a fix ASAP!

Re: Notifications

KingStrava — Sat, 10 Nov 2018 23:45:48 GMT

This feature has been working for me since launch but today I’m starting to also get alerts for motion when I have “person” selected. Let’s email support.

Re: Arlo Smart Notifications

rdu1991 — Sun, 11 Nov 2018 16:53:55 GMT

Same! About two days ago my Arlo Pro 2 cameras started alerting me for anything that they detect - cars, cats, and people. It's really annoying as I have one camera facing the street that I had to adjust the activity zones for to stop it. I've tried restarting the base and turning the cameras on and off. Plus I've triple checked the settings to make sure they're set to only alert on people. I'm starting to smell a bug in their latest firmware...

Smart notifications pushing motion alerts

circlecf — Sun, 11 Nov 2018 17:26:06 GMT

I’m using the Arlo Pro 2, and smart notifications are now broken. It used to only push Person alerts, but now it pushes motion alerts as well (labeled Motion in title). I toggled the Other option in Smart Notifications back on and off again a few times, saving and using in between. Still didn’t fix it. Other camera works ok. This started when main camera started to ask me if an identified movement was a person or other.

Re: Smart notifications pushing motion alerts

icstars — Sun, 11 Nov 2018 18:41:43 GMT

Same thing started happening with me in the last day or two. But there was nothing that I can tell caused anything to start going wrong. I haven't changed anything with the settings in months - I've have notifications setup to only push persons detected for a long while, but now getting push alerts for everything even regualr motion detection. I called support (India) sat on the phone for 38 minutes with someone who barely speaks English. He proceeded to tell me I need to turn my sensitivity down to 40%. This did not fix it and it makes no sense as to why he would even suggest that. When I told him it still sends a push notification for my dog running around in the yard, he told me to turn off my alerts. What a freaking joke!! Their support staff don't even know how their product works or how to troubleshoot. I got even more frustrated when he said he would have to place me on hold for 30 minutes to escalate the issue and I didn't have time to wait so I hung up. I pay for their service so I can stop getting alerts on non-person motion detection and now it's broken -- they won't acknowledge it.

Re: Alro Smart Notification Issues

DrakeInBham — Sun, 11 Nov 2018 18:47:30 GMT

Same scenario

Re: Alro Smart Notification Issues

icstars — Sun, 11 Nov 2018 19:02:36 GMT

Same thing started happening with me in the last day or two. I haven't changed anything with the settings in months - I've have notifications setup to only push persons detected for a long while, but now getting push alerts for everything even regualr motion detection. I called support (offshore) sat on the phone for 38 minutes with someone who barely speaks English. He proceeded to tell me I need to turn my sensitivity down to 40%. This did not fix it and it makes no sense as to why he would even suggest that. When I told him it still sends a push notification for my dog running around in the yard, he told me to turn off my alerts. What a freaking joke!! Their support staff don't even know how their product works or how to troubleshoot. I got even more frustrated when he said he would have to place me on hold for 30 minutes to escalate the issue and I didn't have time to wait so I hung up. I pay for their service so I can stop getting alerts on non-person motion detection and now it's broken -- they won't acknowledge it.

Re: Smart notifications pushing motion alerts

circlecf — Sun, 11 Nov 2018 19:05:46 GMT

The iOS updated recently, and I suspect they hav me bugs to work out. Also noticed the brand new “is this a person” pop up shows a grey screen with a little white box instead of an image preview, on both iPhone X and 7. I’m hoping that an app update will fix it. Thanks for letting me know I’m not alone!

Re: Alro Smart Notification Issues

DrakeInBham — Sun, 11 Nov 2018 19:10:46 GMT

I just got off of support chat with Arlo. They said it's an ongoing issue and their engineering staff are looking into it. No eta of a fix.

Re: Alro Smart Notification Issues

sigsegv11 — Sun, 11 Nov 2018 20:11:11 GMT

Tossing my hat into the ring too, this started happening to me. I was pretty happy with my Arlo cameras until this.

Re: Alro Smart Notification Issues

ralfyguy1 — Mon, 12 Nov 2018 16:56:48 GMT

Little by little stuff stops working that was the reason to buy the system in the first place. This is now borderline fraud as we all pay for the "SMART" Notifications and NEITHER do these "SMART" Notifications arrive in a timely manner anymore, NOR are they actually "SMART" Notifications anymore as advertised. You cannot even take cameras out of the "SMART" zone anymore to get the old fashioned Notifications which are still instant, because that doesn't work anymore either! WTF is wrong with you Netgear???

We all should get back the monthly subscription fees because we do not get what we paid for!

Re: Arlo Smart Notification Issues

DawnM — Sun, 11 Nov 2018 23:43:04 GMT

Hello all,

We are aware that some Arlo Smart subscribers who have enabled the Person Detection feature are receiving additional notifications. Our team is working to resolve this issue as soon as possible.

-The Arlo Team

Re: Arlo Smart Notification Issues

A-C — Mon, 12 Nov 2018 14:36:27 GMT

Please make sure the support team knows this and communicates it to subscribers. I spent over two hours communicating with the support team only to have no results and no response back.