Arlo Smart options missing from added cameras

Alex_Shivers — Mon, 31 Dec 2018 22:21:10 GMT

After the initial install of my Arlo base station and (4) cameras, I realized that needed to purchase two additional cameras. During the initial install, I was able to configure and setup the Arlo Smart features on the initial four cameras without a problem. I initially subscribed to the standard plan (up to 5 cameras). After purchasing and connecting the two additional cameras, I realized that needed to upgrade to the Premiere service level (up to 10 cameras). That done, I attempted to complete my configuration of the additional cameras. However, I have not been able to get the additional two cameras to recognize or be configured to use the Arlo Smart options. It has been about two weeks since I installed the two new cameras and upgraded my service level. Why can I not use Arlo Smart on these new cameras? They are the same model as the previous cameras I installed. Arlo Smart continues to work fine on the original four cameras. What am I missing?

Thanks,

Alex.

topic Arlo Smart options missing from added cameras in Arlo Smart

Arlo Smart options missing from added cameras