topic Re: Rich Notifications and Active cameras in Arlo Smart

Rich Notifications & Active Cameras

wackyshadow — Tue, 11 Dec 2018 17:54:18 GMT

Does rich notifications require the camera to be in the active cameras section? Or is it on by default for all cameras regardless if they are active for receiving smart notifications?

Re: Rich Notifications and Active cameras

ShayneS — Tue, 11 Dec 2018 17:58:11 GMT

The camera will need to be in the active list to benefit from the feature

Re: Rich Notifications and Active cameras

wackyshadow — Tue, 11 Dec 2018 22:44:05 GMT

Thats strange. I have placed all cameras to be inactive, and they still send rich notifications. The reason that I want to disable rich notifications is that is seems to be causing a massive delay in the time it takes to send the notifications out. Meaning that I will miss all motion activities until like 2-4minutes later.

Re: Rich Notifications and Active cameras

ShayneS — Tue, 11 Dec 2018 22:57:27 GMT

@wackyshadow

Have you tried to enable or disable through the web portal or the Arlo Moible App?

Re: Rich Notifications and Active cameras

wackyshadow — Tue, 11 Dec 2018 23:13:41 GMT

Yep, have tried on web and on app. Also rebooted the base station as well.

Re: Rich Notifications and Active cameras

wackyshadow — Thu, 13 Dec 2018 22:19:28 GMT

So is rich notifications always on? No way to disable it.

Re: Rich Notifications and Active cameras

ShayneS — Thu, 13 Dec 2018 22:31:06 GMT

This feature will be available when the cameras are in the active list.

Re: Rich Notifications and Active cameras

wackyshadow — Thu, 13 Dec 2018 22:48:07 GMT

All my cameras are in the inactive list though and I am still getting rich notifcations. Is there anything else I can do besides restarting the base station?

Re: Rich Notifications & Active Cameras

ShayneS — Thu, 13 Dec 2018 22:57:14 GMT

Due to the amount of issues described I have opened a case for you. I will contact you via private message with further information.

Re: Rich Notifications & Active Cameras

wackyshadow — Sun, 16 Dec 2018 23:50:39 GMT

Just an update on this issue.

I think I have found a solution. You need to keep the cameras in the active section, but you will need to turn off Person, Animal and Vehicles motion alerts. You will need to have All Other Motions enabled.

If you simply just move the cameras to inactive section, it does not disable the smart features...

I feel like this smart features stuff is still in alpha/beta testing stages... It should not be released to customers yet.