topic Motion detection stopped working after Arlo Smart Update (November 20, 2018) in Arlo Smart

Motion detection stopped working after Arlo Smart Update (November 20, 2018)

ddo89 — Mon, 10 Dec 2018 17:18:19 GMT

Motion detection stopped working on 6 of my 7 Arlo Pro2 cameras. Only the front door camera works (this one is much closer and lower than the other six cameras.) The motion detection was working perfectly prior to the Arlo Smart firmware update on November 20, 2018.

I have sensitivy set to 100% and all Arlo Smart (Person, Animal, Parcel, Other) enabled on the cameras.

Arlo Support is there a hotfix to correct this firmware regression?

Re: Motion detection stopped working after Arlo Smart Update (November 20, 2018)

jguerdat — Mon, 10 Dec 2018 17:18:30 GMT

Have you checked the active mode? Rebooted the base? Moved the cameras to Deactivated in Smart?

Re: Motion detection stopped working after Arlo Smart Update (November 20, 2018)

ddo89 — Mon, 10 Dec 2018 17:18:40 GMT

1. Yes - checked activity zones. Deleted any multiple zones so that there is only one per camera.

2. Yes - rebooted base. Powered off all cameras.

3. I just moved all the camera to deactivate them from Smart mode (will see if i get alerts tomorrow).