topic Subscription Service unable in Arlo Secure

Subscription Service unable

Lukeh101 — Fri, 03 Jun 2022 06:05:08 GMT

Subscription will not let me subscribe it says “update payment method” and will not let me click agree and pay. I have tried PC IOS Android. Nothing will work.

Re: Subscription Service unable

jguerdat — Fri, 03 Jun 2022 13:16:04 GMT

I haven't had need to go through that process recently but I recall missing a checkbox that was nearly the color of the background that needed to be selected to proceed. Look carefully near the bottom of the page near the agreement button to see if you're missing something.

Re: Subscription Service unable

Lukeh101 — Fri, 10 Jun 2022 17:07:55 GMT

I have no checkbox it just says “update payment method” I click it the loading symbol pops up and that is it. I’ve tried my Laptop, Phone, and tablet. I’m not sure what to do at this point. This has to be happening to others.

Re: Subscription Service unable

ShayneS — Tue, 21 Jun 2022 16:34:23 GMT

Are you still experiencing this issue?

Thanks

Re: Subscription Service unable

Lukeh101 — Tue, 21 Jun 2022 16:43:25 GMT

Yes I am

Re: Subscription Service unable

ShayneS — Thu, 23 Jun 2022 21:54:41 GMT

Have you tried clearing your cache and use another browser & pc?

What form of payment method are you trying to use.

Is it one of these payment options?

Visa
MasterCard
PayPal (US, Canada, UK, EU, Australia, Hong Kong, Singapore, Japan, and New Zealand only)
American Express (US and Canada only)
Discover (US only)