topic cancel my subscription plan in Arlo Secure

cancel my subscription plan

Ktbr35 — Sat, 28 Sep 2024 04:49:36 GMT

I want to cancel my subscription plan but I can't access my account. Help please.

Re: cancel my subscription plan

JamesC — Mon, 30 Sep 2024 16:51:57 GMT

Ktbr35,

What is preventing you from accessing your account?

If you've forgotten the password, follow the steps here to recover it: https://kb.arlo.com/4377/How-do-I-change-my-Arlo-password

JamesC

Re: cancel my subscription plan

Ktbr35 — Tue, 01 Oct 2024 19:10:54 GMT

Hi, I got new phone number and when I try to log in both Arlo accout and my email account both asking to verify by sending text messages to my old number. So I no longer access my old number. Please help.

Thank you

Re: cancel my subscription plan

JamesC — Mon, 07 Oct 2024 15:53:42 GMT

Ktbr35,

When attempting to log in, choose "try another verification method" when you are prompted to authenticate. You can then choose your email address to authenticate the new device rather than using SMS.

JamesC