topic Re: Video clips won't play on Android mobile app in Arlo Secure

Video clips won't play on Android mobile app

Joelvp — Thu, 02 Jun 2022 23:48:29 GMT

A few weeks ago, my video clips from Arlo Secure cloud stopped playing on my Android mobile app. This issue applies to my two cameras and doorbell, so it's not specific to a particular device. I get a buffering message and it just spins endlessly. The web app works fine, just the mobile app has this issue. I tried uninstall/reinstall with no improvement. This video clip playback issue has been a problem in the past, and I don't see any indication that Arlo ever fixed this properly. Am I alone with this problem, or do others experience this too? And how can it be fixed?

Re: Video clips won't play on Android mobile app

ShayneS — Thu, 02 Jun 2022 23:47:54 GMT

Which version of the mobile app are you using?

Re: Video clips won't play on Android mobile app

Joelvp — Fri, 03 Jun 2022 02:06:42 GMT

3.6.6_28456

Re: Video clips won't play on Android mobile app

Joelvp — Fri, 03 Jun 2022 02:10:35 GMT

UPDATE: My phone will only play clips using mobile data, not using wifi. My wife's iPhone app will play clips on wifi, so it's not my wifi. My phone works on wifi with all other apps as far as I can tell, so there's something about downloading the clip from the Arlo Secure cloud that is probably the root of the problem?

Re: Video clips won't play on Android mobile app

jguerdat — Fri, 03 Jun 2022 13:19:11 GMT

Maybe you have a security setting on the phone that impedes WiFi access? I have a couple of security packages installed on mine that can be set to limit WiFi access.

Re: Video clips won't play on Android mobile app

Joelvp — Fri, 03 Jun 2022 16:33:07 GMT

UPDATE:
Swapped out my old xfinity modem for a new one and problem solved! Old modem must have had a weaker wifi signal that prevented clips from playing. Now it seems fine.