topic Arlo secure portal does shows NO PLAN in Arlo Secure

Arlo secure portal does shows NO PLAN

Arlo_88user — Tue, 24 Sep 2024 12:58:01 GMT

My user account has access to two different locations (each have their own plan) but when I log into web page it shows "No plan". My mobile phone app shows devices only from one location. Any ideas?

Re: Arlo secure portal does shows NO PLAN

BrookeN — Wed, 25 Sep 2024 15:00:54 GMT

I have reached out to support regarding the subscriptions on the account. They will be reaching out to you as soon as possible.

Re: Arlo secure portal does shows NO PLAN

Arlo_88user — Fri, 27 Sep 2024 05:40:45 GMT

Hello, and thank you for your reply. Could you remind the support team as they have not yet contacted me.

thank you in advance!

Re: Arlo secure portal does shows NO PLAN

BrookeN — Mon, 30 Sep 2024 14:17:18 GMT

@Arlo_88user has support contacted you as of today?

Re: Arlo secure portal does shows NO PLAN

Arlo_88user — Mon, 30 Sep 2024 19:23:18 GMT

Hello,

no - I have not received any kind of communication from your support team yet.

Re: Arlo secure portal does shows NO PLAN

BrookeN — Mon, 30 Sep 2024 21:17:31 GMT

Have you checked your emails including spam box?

Re: Arlo secure portal does shows NO PLAN

Arlo_88user — Tue, 01 Oct 2024 06:53:00 GMT

Yes I have checked - I have not received anything from your support team 😞

Re: Arlo secure portal does shows NO PLAN

Thomas340- — Tue, 01 Oct 2024 16:31:16 GMT

Brooken I’m having the same issues to the point it’s keep kicking my payment back and I would like to keep my subscription

Re: Arlo secure portal does shows NO PLAN

BrookeN — Tue, 01 Oct 2024 16:34:54 GMT

@Arlo_88user I have reached back out to support. Please keep me updated.

@Thomas340- I have reached out to support, they will get ahold of you as soon as possible.

Re: Arlo secure portal does shows NO PLAN

Arlo_88user — Tue, 08 Oct 2024 08:38:39 GMT

Hello @BrookeN

I have not received any contact from your support team. Can you please chase them?

Re: Arlo secure portal does shows NO PLAN

BrookeN — Wed, 09 Oct 2024 13:41:58 GMT

I reached back out to support, please let me know if you do not hear from them by Friday.