topic Re: Videos continue playing in the background in Arlo Secure

Videos continue playing in the background

Edinburgh_lad1 — Wed, 18 Sep 2024 05:53:43 GMT

Videos continue playing in the background:

Go to local storage > play a video > go to portrait/landscape mode > select 'cross' to stop playing it as soon as the video has started playing > it continues playing in the background (Vmb5000/ultra/Moto edge 40)

I find it ironic that Arlo Customer Care team insist that the app and firmware are properly tested before being released. Who knows, maybe they're talking about a different company? 🤔

Re: Videos continue playing in the background

BrookeN — Fri, 20 Sep 2024 13:52:08 GMT

Can you please provide what app version you are using? Have you tried to uninstall the app and reinstall the app?

Re: Videos continue playing in the background

Edinburgh_lad1 — Fri, 20 Sep 2024 15:30:38 GMT

Hi, and thank you for responding. The version is 5.0.1 and I've removed/cleared caches/force closed the app and re-installed it. Are you able to replicate the issue?

Re: Videos continue playing in the background

BrookeN — Mon, 21 Oct 2024 14:35:47 GMT

@Edinburgh_lad1 are you still seeing the same behavior of the videos playing in the background? I want to apologize for the delay in my response on this post.

Re: Videos continue playing in the background

Edinburgh_lad1 — Mon, 21 Oct 2024 19:09:42 GMT

Hi I'm not aware of this - something for sorting this out. Also, pressing the cross while viewing the video stops the playback. So, it looks like both issues have been resolved. Thank you.

Re: Videos continue playing in the background

Edinburgh_lad1 — Mon, 21 Oct 2024 19:10:16 GMT

Not 'something', but 'thank you'

Re: Videos continue playing in the background

BrookeN — Mon, 21 Oct 2024 19:24:54 GMT

You are welcome. I know there is a few others that you have posted on. I am working on updates for those. I am going to be out of office for a week. So some responses may be next Monday.

Re: Videos continue playing in the background

BrookeN — Mon, 28 Oct 2024 13:57:02 GMT

@Edinburgh_lad1 are you on iOS or Android?