topic Re: Arlo Pro 4 subscription in Arlo Secure

Arlo Pro 4 subscription

Retired_Member — Fri, 13 Sep 2024 15:29:28 GMT

I have repeatedly tried to contact this company regarding our subscription. I have 3 Arlo Pro 4 cameras and 1 ring doorbell camera.

My bank is being charged automatically for a subscription but the Arlo account information says we have no subscription.

I have been on the chat several times and can't talk to someone because I have no subscription, according to them. I am at my wits end with this company.

Re: Arlo Pro 4 subscription

BrookeN — Mon, 16 Sep 2024 16:43:02 GMT

I have reached out to support regarding the subscription not being on the account even though you were charged. Support will be reaching out to you as soon as possible.

Re: Arlo Pro 4 subscription

Retired_Member — Sat, 21 Sep 2024 14:33:48 GMT

I have not received any support as of today. I am waiting for my subscription to be updated. We have paid for 3 months without service (I've had my cameras for 1-2 years with you). It seems your update wiped out my account and you are charging me anyway.

Re: Arlo Pro 4 subscription

BrookeN — Mon, 23 Sep 2024 16:11:43 GMT

@Retired_Member support had reached out to you asking for a good contact number but did not receive a response. Can you please dm me a good contact number and I will have them reach out to you. You send a dm by clicking on the envelope icon on the top right of the forum page.