topic Re: Arlo indoor camera in Arlo Secure

Arlo indoor camera

Milly60 — Sat, 07 Sep 2024 07:51:11 GMT

My indoor camera isn’t working even with a new battery how can you help

Re: Arlo indoor camera

StephenB — Sat, 07 Sep 2024 11:39:36 GMT

@Milly60 wrote:

My indoor camera isn’t working even with a new battery how can you help

What camera model?

None of the indoor-only models have a replaceable battery, so you must be using an outdoor camera indoors (which is fine, but we do need to know the model to help you troubleshoot).

Also, please provide more details on what is not working.

Re: Arlo indoor camera pro 2

Milly60 — Sat, 14 Sep 2024 10:07:09 GMT

Hello

I have tried a battery in this camera that I took from another indoor camera which is working but it was still the same problem, also now when I try to open the back of the same camera I can’t get it open. If you could help it would be greatly appreciated thank you

Re: Arlo indoor camera

Milly60 — Sat, 14 Sep 2024 10:16:15 GMT

Hello

Just if this would help hardware H4. Serial number 5JX18772B089F

Re: Arlo indoor camera

StephenB — Sat, 14 Sep 2024 11:45:11 GMT

@Milly60 wrote:
Just if this would help hardware H4. Serial number ...

This isn't helpful. The Hx codes are shared by all cameras models. The serial number can help the mods, but this is a user-to-user forum.

Open the camera housing, and take out the battery. There is a label inside that has the actual model.
Alternatively, go into the support center of the app, and select the camera. Scroll down to the product id field.

Another thing that might help - do your cameras use the magnetic cable for charging? Or do they use microUSB connectors?