https://community.arlo.com/t5/Arlo-Secure/Subscription-not-working/m-p/2417711#M9384 <P>I have reached out to support regarding the master plan error you are seeing when trying to renew the subscription. They will be reaching out to you as soon as possible. &nbsp;</P> Wed, 11 Sep 2024 13:53:37 GMT BrookeN 2024-09-11T13:53:37Z https://community.arlo.com/t5/Arlo-Secure/Subscription-not-working/m-p/2417676#M9380 <P>I have tried 3x to renew my subscription and I get an error code "Master plan not assigned on the account. Unable to assign supplemental plan" each time it has take $17.99 from my bank and support is not getting back to me! I am very upset thay there is no support available as to this. Please help!!!&nbsp;</P> Wed, 11 Sep 2024 11:35:46 GMT https://community.arlo.com/t5/Arlo-Secure/Subscription-not-working/m-p/2417676#M9380 Jess929292 2024-09-11T11:35:46Z https://community.arlo.com/t5/Arlo-Secure/Subscription-not-working/m-p/2417711#M9384 <P>I have reached out to support regarding the master plan error you are seeing when trying to renew the subscription. They will be reaching out to you as soon as possible. &nbsp;</P> Wed, 11 Sep 2024 13:53:37 GMT https://community.arlo.com/t5/Arlo-Secure/Subscription-not-working/m-p/2417711#M9384 BrookeN 2024-09-11T13:53:37Z