topic Re: Arlo Subscriptions was paid 3 times now but no Subscription added to my cameras in Arlo Secure

Arlo Subscriptions was paid 3 times now but no Subscription added to my cameras

Ronnier12 — Sat, 20 Jul 2024 00:32:28 GMT

I've paid multiple times for a subscription. And diffrent subscription at that... and it's taken my money off my card 3 times now but I get a master plan error. Still no service added to my

Re: Arlo Subscriptions was paid 3 times now but no Subscription added to my cameras

BrookeN — Mon, 22 Jul 2024 21:06:37 GMT

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

Re: Arlo Subscriptions was paid 3 times now but no Subscription added to my cameras

alexeionna0109 — Thu, 25 Jul 2024 23:10:26 GMT

Hello I have purchased a Arlo plan today it took the money from my account twice. But I still have no plan and it advised I had no master plan.

Re: Arlo Subscriptions was paid 3 times now but no Subscription added to my cameras

BrookeN — Fri, 26 Jul 2024 15:45:47 GMT

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

Re: Arlo Subscriptions was paid 3 times now but no Subscription added to my cameras

Bethprud — Thu, 01 Aug 2024 17:01:58 GMT

The same thing happened to me. Could you please help?

Re: Arlo Subscriptions was paid 3 times now but no Subscription added to my cameras

Retired_Member — Thu, 01 Aug 2024 19:54:13 GMT

I am experiencing that exact problem now they have hit my bank account 3 times in the last week,and pulled from my account yet I can't add any of my cameras to the Arlo secure Plus,I also keep reaching out for support and it tells me I'm not eligible for phone customer service support,I have been with Arlo for the past 3 years and yet I am brushed off to the side like a common animal,it's obvious Arlo doesn't care about being legit, professional and upstanding about their customers the ones that keep them cashing a paycheck,but they only care about the almighty $$$$$. It's sad how do I get my money back for paid services that can't be attached to my cameras so I desire cancelling of services and my refund,or I will have my bank forcefully take my monies back!!!!!!

Re: Arlo Subscriptions was paid 3 times now but no Subscription added to my cameras

BrookeN — Fri, 02 Aug 2024 14:08:25 GMT

I have reached out to support and created a case. They will be reaching out to you as soon as possible.

Re: Arlo Subscriptions was paid 5 times now but no Subscription added to my cameras

Clbutler2002 — Mon, 05 Aug 2024 01:41:47 GMT

I have paid for this Subscription for at least five months. The service that has not registered to my account, but money is being taken out. I do not have the Arlo subscription I paid for the last 5 months. How do you stop this subscription and get credit for the ones you paid for and have not received?

Re: Arlo Subscriptions was paid 5 times now but no Subscription added to my cameras

BrookeN — Mon, 05 Aug 2024 16:33:20 GMT

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

Re: Arlo Subscriptions was paid 3 times now but no Subscription added to my cameras

LynnSchemmel — Sat, 10 Aug 2024 23:57:12 GMT

I too am experiencing this problem We have two accounts, each are being charged on my credit card for an Arlo Secure Plan, but when I go into my accounts it does not show that the service is activated. Please help.

Re: Arlo Subscriptions was paid 3 times now but no Subscription added to my cameras

BrookeN — Mon, 12 Aug 2024 15:57:10 GMT

I have reached out to support regarding the the concerns you have mentioned here. Support will be reaching out to you as soon as possible.

Re: Arlo Subscriptions was paid 3 times now but no Subscription added to my cameras

MatthewC — Tue, 27 Aug 2024 12:00:00 GMT

I have also attempted to subscribe to the Arlo Secure plan for four times today, despite my card being charged each and every time, I only received the same error message of "Master plan not assigned on the account. Unable to assign supplemental plan". I was unable to contact the live agent because I am not a current subscriber, it would be greatly appreciated if I could get a refund.

Re: Arlo Subscriptions was paid 3 times now but no Subscription added to my cameras

BrookeN — Tue, 27 Aug 2024 14:15:15 GMT

I have reached out to support and created a ticket regarding the master plan error as well as the charges. Support will be reaching out to you as soon as possible.

Re: Arlo Subscriptions was paid 3 times now but no Subscription added to my cameras

Jess929292 — Wed, 11 Sep 2024 11:37:38 GMT

Same thing has happened to me, take 3x money & still getting the same error message. No support.

Re: Arlo Subscriptions was paid 3 times now but no Subscription added to my cameras

BrookeN — Wed, 11 Sep 2024 13:41:27 GMT

I have reached out to support regarding the subscription on the account, they will reach out to you as soon as possible.

Re: Arlo Subscriptions was paid 3 times now but no Subscription added to my cameras

WHoogeveen — Fri, 04 Oct 2024 18:48:50 GMT

Same issue here. Paid for

the subscription but shows no plan in my account and am not able to look back at previous recordings.

Re: Arlo Subscriptions was paid 3 times now but no Subscription added to my cameras

BrookeN — Mon, 07 Oct 2024 14:43:15 GMT

I have reached out to support regarding not having the subscription on the account, support will be reaching out to you as soon as possible.

Re: Arlo Subscriptions was paid 3 times now but no Subscription added to my cameras

Meek06 — Sun, 27 Oct 2024 22:27:41 GMT

My plan was paid an no plan was added

Re: Arlo Subscriptions was paid 3 times now but no Subscription added to my cameras

BrookeN — Mon, 28 Oct 2024 16:14:16 GMT

I have reached out to support regarding the subscription not showing up on your account. Support will be reaching out to you as soon as possible.