topic Re: Trouble processing payment in Arlo Secure

Trouble processing payment

fransvandenabee — Wed, 26 Jun 2024 13:44:44 GMT

Hello, every month I get the following mail from Arlo.

We’re having trouble processing the payment for your Arlo service plan associated with frans.vandenabeele@telenet.be.

Please login to my.arlo.com and click on Settings > Subscription to update your payment information within the next 26 days. If we do not receive your updated payment information, your plan will be cancelled, and you will lose all the videos in your library.

So I update my payment information and save.

The month after I get de same mail.

Does anyone have the same issue? How to solve it?

Regards, Frans

Re: Trouble processing payment

BrookeN — Wed, 26 Jun 2024 16:03:16 GMT

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

Re: Trouble processing payment

Floggy — Mon, 08 Jul 2024 11:16:35 GMT

Ich habe jetzt mehrfach die Zahlungsmethode bestätigt. Heute habe ich die letzte Aufforderung innerhalb der nächsten zwei Tage die Zahlungsdaten zu ergänzen bzw. zu bestätigen, ansonsten würde das Abo gekündigt. Seit ich meine Kameras habe hat alles immer ohne Beanstandung funktioniert. Besonders ärgerlich finde ich, dass Arlo nur auf Supportanfragen wegen der Produkte funktioniert aber keine Kontaktmöglichkeit bei Aboproblemen hat.

Re: Trouble processing payment

BrookeN — Mon, 08 Jul 2024 16:00:51 GMT

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

Re: Trouble processing payment

davidurting — Wed, 11 Sep 2024 06:42:40 GMT

Hi,

we've got the exact same problem as Frans: a mail is sent that there was "trouble processing payment" but our credit card information is correct. Also, the 'Subscriptions' page on my.arlo.com does not indicate any issue... So I suppose there is something wrong with the system that sends out those emails? Is it possible to look into this issue?

Regards, David

Re: Trouble processing payment

BrookeN — Wed, 11 Sep 2024 13:33:21 GMT

I have reached out to support regarding the email you are getting regarding the subscription. Support will reach out to you as soon as possible.