topic Re: Subscription charges me twice and no service in Arlo Secure

Subscription charges me twice and no service

kdlangen99 — Sat, 07 Sep 2024 16:00:15 GMT

I am irate. I was charged twice for subscription then not even given service and keep getting an error message about cannot find master subscription. I want this fixed immediately.

Re: Subscription charges me twice and no service

BrookeN — Mon, 09 Sep 2024 19:27:16 GMT

I have reached out to support regarding the subscription, support will reach out to you as soon as possible.

Re: Subscription charges me twice and no service

aj_w — Wed, 08 Jan 2025 17:13:51 GMT

I've tried contacting support and have ran into a dead end. I recently received the email regarding the price changing, etc. I also received a discount code to use when signing up for the annual plan. When I signed up for the annual plan a few days ago, the website was having issues and now I have two problems: 1. I have been charged twice ($143 and $155) 2. I have no Arlo Secure Plan when I login, even though I have paid (twice apparently).

Re: Subscription charges me twice and no service

BrookeN — Thu, 09 Jan 2025 15:28:42 GMT

I would be more than happy to help you. Can you please provide a good callback number as well as a good time to reach out to you. You send a dm by clicking on the envelope icon on the top right of the forum page.

Re: Subscription charges me twice and no service

BrookeN — Thu, 09 Jan 2025 15:39:17 GMT

@aj_w thank you for providing that information. I have reached out to support regarding the subscription charges you received. Support will be reaching out to you as soon as possible.