https://community.arlo.com/t5/Arlo-Secure/Need-help-with-my-reactivate-subscription/m-p/2417359#M9349 <P>I have created a ticket regarding the Master Plan error, support will reach out to you as soon as possible.</P> Mon, 09 Sep 2024 16:03:28 GMT BrookeN 2024-09-09T16:03:28Z https://community.arlo.com/t5/Arlo-Secure/Need-help-with-my-reactivate-subscription/m-p/2417251#M9339 <P>What is a Masterplan ? And why do I need one to restart my subscription?&nbsp;</P> Mon, 09 Sep 2024 00:21:31 GMT https://community.arlo.com/t5/Arlo-Secure/Need-help-with-my-reactivate-subscription/m-p/2417251#M9339 Tahari_D 2024-09-09T00:21:31Z https://community.arlo.com/t5/Arlo-Secure/Need-help-with-my-reactivate-subscription/m-p/2417313#M9345 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/996816">@Tahari_D</a>&nbsp;wrote:<BR /> <P>What is a Masterplan ?</P> </BLOCKQUOTE> <P>Arlo hasn't said exactly, but it is something needed for their billing system.&nbsp; There is no way you can fix this on your own.</P> <P>&nbsp;</P> <P>I'm tagging the mods -&nbsp;<a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/922577">@BrookeN</a>&nbsp;,&nbsp;<a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/3030">@JamesC</a>&nbsp;,&nbsp;<a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/647372">@ShayneS</a>&nbsp;- so they can create a support ticket on your behalf.</P> Mon, 09 Sep 2024 13:59:53 GMT https://community.arlo.com/t5/Arlo-Secure/Need-help-with-my-reactivate-subscription/m-p/2417313#M9345 StephenB 2024-09-09T13:59:53Z https://community.arlo.com/t5/Arlo-Secure/Need-help-with-my-reactivate-subscription/m-p/2417359#M9349 <P>I have created a ticket regarding the Master Plan error, support will reach out to you as soon as possible.</P> Mon, 09 Sep 2024 16:03:28 GMT https://community.arlo.com/t5/Arlo-Secure/Need-help-with-my-reactivate-subscription/m-p/2417359#M9349 BrookeN 2024-09-09T16:03:28Z