https://community.arlo.com/t5/Arlo-Secure/Can-someone-please-help-me-with-lost-subscription-do-to/m-p/1862800#M933 <P><SPAN style="background-color:rgb(255,255,255);color:rgb(46,46,46);font-size:13px;"><STRONG>Alextom,</STRONG></SPAN></P> <P>&nbsp;</P> <P>Could you provide more details about what you're experiencing? Restarting the camera should not remove the subscription. Check Settings &gt; Subscription within your Arlo account and make sure you have an active subscription and the desired camera is participating in that subscription.</P> <P>&nbsp;</P> <P>JamesC</P> Mon, 09 May 2022 22:19:34 GMT JamesC 2022-05-09T22:19:34Z https://community.arlo.com/t5/Arlo-Secure/Can-someone-please-help-me-with-lost-subscription-do-to/m-p/1862648#M930 <P>It’s the spotlight xl I keep getting disconnected from chat support and then the bot wants to send me email with code that never arrives&nbsp;</P> Sun, 08 May 2022 04:05:28 GMT https://community.arlo.com/t5/Arlo-Secure/Can-someone-please-help-me-with-lost-subscription-do-to/m-p/1862648#M930 Alextom 2022-05-08T04:05:28Z https://community.arlo.com/t5/Arlo-Secure/Can-someone-please-help-me-with-lost-subscription-do-to/m-p/1862800#M933 <P><SPAN style="background-color:rgb(255,255,255);color:rgb(46,46,46);font-size:13px;"><STRONG>Alextom,</STRONG></SPAN></P> <P>&nbsp;</P> <P>Could you provide more details about what you're experiencing? Restarting the camera should not remove the subscription. Check Settings &gt; Subscription within your Arlo account and make sure you have an active subscription and the desired camera is participating in that subscription.</P> <P>&nbsp;</P> <P>JamesC</P> Mon, 09 May 2022 22:19:34 GMT https://community.arlo.com/t5/Arlo-Secure/Can-someone-please-help-me-with-lost-subscription-do-to/m-p/1862800#M933 JamesC 2022-05-09T22:19:34Z