topic Cannot Find Arlo Secure Subscription in Arlo Secure

Cannot Find Arlo Secure Subscription

ArloKid — Thu, 05 Sep 2024 02:14:56 GMT

Hi there,

I would like to check my Arlo Secure Subscription and change the payment method. However, the Subscription menu under Settings of my.arlo.com was not found after I have logged in with my account. Previously I could access the subscription and change the plan. Also, I have got a base station, 2 cameras and 2 doorbells, but they are missing under my Shared Devices menu. May I have the advice to resolve the issues. Thanks!!

Re: Cannot Find Arlo Secure Subscription

StephenB — Thu, 05 Sep 2024 14:31:27 GMT

@ArloKid wrote:

I would like to check my Arlo Secure Subscription and change the payment method. However, the Subscription menu under Settings of my.arlo.com was not found after I have logged in with my account. Previously I could access the subscription and change the plan. Also, I have got a base station, 2 cameras and 2 doorbells, but they are missing under my Shared Devices menu. May I have the advice to resolve the issues. Thanks!!

It sounds like you are using a friend account, and not the primary account.

You can only manage the subscription from the primary account.

Re: Cannot Find Arlo Secure Subscription

ArloKid — Mon, 09 Sep 2024 01:56:43 GMT

Thanks for your response. You are right. The friend account could not manage the subscription and I am aware of such access privilege. But, I am the primary account holder and pay the subscription every month.

By the way, the subscription menu appeared on my account setting page one day later. I wonder it was the server side issue of Arlo.

Thanks again for your Guru advice. 🙂