topic Re: Subscription Failure in Arlo Secure

Subscription Failure

Shalena — Wed, 28 Aug 2024 20:46:21 GMT

I tried to renew my subscription yesterday and was charged twice but don’t seem to have a subscription plan for my account. Chat doesn’t work because I can’t talk to a real person. Would someone please contact me? I just ordered 3 new cameras and if I can’t use them I’m returning them. Super frustrating

Re: Subscription Failure

BrookeN — Thu, 29 Aug 2024 14:41:01 GMT

I have reached out to support regarding not seeing the subscription on the account after payment. Support will be reaching out to you as soon as possible.

Re: Subscription Failure

WD76 — Tue, 03 Sep 2024 19:59:57 GMT

I tried renewing my expired Arlo secure subscription for front door. I have not been able to do it successfully. In fact, I was charged 3 times $7.99. Need to communicate with someone NOW!!!!

Re: Subscription Failure

BrookeN — Tue, 03 Sep 2024 20:12:58 GMT

I reached out to support regarding your subscription, someone will be reaching out to you as soon as possible.

Re: Subscription Failure

GeoffAS — Mon, 16 Sep 2024 21:32:48 GMT

Suddenly I only have one camera. What's going on. Your web site is hopeless

Re: Subscription Failure

jguerdat — Tue, 17 Sep 2024 12:04:20 GMT

Not sure why you're posting on this thread. Open your own with full details.

Re: Subscription Failure

AlldayEveryday — Mon, 07 Oct 2024 14:43:19 GMT

As a Video Producer, I love the Subscription to Arlo. However after paying and being charged twice, I still don't have access? Can someone please help me?

Re: Subscription Failure

BrookeN — Mon, 07 Oct 2024 15:16:19 GMT

I have created a ticket with support regarding the subscription not being on the account after purchase. They will be reaching out to you as soon as possible.

Re: Subscription Failure

AlldayEveryday — Wed, 09 Oct 2024 03:47:01 GMT

i did in fact receive a refund. Thank you. However I love the service! I tried to pay so that I can look back over the video history. Would you please help me get this back on my account? Thank you

Re: Subscription Failure

BrookeN — Wed, 09 Oct 2024 14:21:38 GMT

What happens when you try to subscribe to a subcription?