https://community.arlo.com/t5/Arlo-Secure/Secure-Subscription-not-working-after-payment/m-p/2415365#M9182 <P>I have reached out to support regarding the subscription that was purchased but not showing on your account. Support will be reaching out to you as soon as possible.&nbsp;</P> Tue, 27 Aug 2024 14:43:32 GMT BrookeN 2024-08-27T14:43:32Z https://community.arlo.com/t5/Arlo-Secure/Secure-Subscription-not-working-after-payment/m-p/2415020#M9164 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0056.jpeg" style="width: 1170px;"><img src="https://community.arlo.com/t5/image/serverpage/image-id/430280iFB675151FF4984BF/image-size/medium?v=v2&amp;px=400&amp;whitelist-exif-data=Copyright" role="button" title="IMG_0056.jpeg" alt="IMG_0056.jpeg" /></span></P><P> </P><P><SPAN>Recently paid for the ‘Secure’ subscription ($12.99) for my cameras and the Secure features are not working at all. The chat is a huge looping waste!! Keep getting a prompt telling me only paid subscribers can talk to a live agent. On another note, turning off the Animal filter is useless as well. Close to trashing this Arlo system.</SPAN></P> Sat, 24 Aug 2024 21:35:58 GMT https://community.arlo.com/t5/Arlo-Secure/Secure-Subscription-not-working-after-payment/m-p/2415020#M9164 Arlo_user505 2024-08-24T21:35:58Z https://community.arlo.com/t5/Arlo-Secure/Secure-Subscription-not-working-after-payment/m-p/2415365#M9182 <P>I have reached out to support regarding the subscription that was purchased but not showing on your account. Support will be reaching out to you as soon as possible.&nbsp;</P> Tue, 27 Aug 2024 14:43:32 GMT https://community.arlo.com/t5/Arlo-Secure/Secure-Subscription-not-working-after-payment/m-p/2415365#M9182 BrookeN 2024-08-27T14:43:32Z