topic Re: Trial in Arlo Secure

Trial didn't activate

Nikola89 — Mon, 09 Aug 2021 16:11:50 GMT

I bought Arlo essential Camera and activated it on my account, but my 3 months Trial didn’t activate as well. How can I activate it?

Re: Trial

StephenB — Sat, 07 Aug 2021 15:44:31 GMT

@Nikola89 wrote:
I bought Arlo essential Camera and activated it on my account, but my 3 months Trial didn’t activate as well. How can I activate it?

Are you in a country where Arlo offeres subscriptions? There is a list here: https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-is-available

Re: Trial

Nikola89 — Sat, 07 Aug 2021 15:56:46 GMT

I am from Bosnia & Herzegovina. Is there any other way that i can see recordings from essential Camera connected to base station VMB4000?
If answer is no, which Camera support that without having a subscription?

Re: Trial

StephenB — Sat, 07 Aug 2021 16:28:03 GMT

@Nikola89 wrote:
I am from Bosnia & Herzegovina. Is there any other way that i can see recordings from essential Camera connected to base station VMB4000?
If answer is no, which Camera support that without having a subscription?

You could upgrade the base station to a smarthub (VMB4540 or VMB5000), and then use direct access to local storage. https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it

There are several limitations you need to be aware of:

direct access is only via the app (not the web browser)
direct access is not available to friend accounts
manual recordings are not possible
there are no thumbnails
it can be tricky to get direct access working when you are away from home (either port forwarding or a VPN is needed).

As far as alternative cameras go, the Pro 2 model is the most recent one that supports cloud recording w/o a subscription. Essential, Ultra, and Pro 3/Pro4 models do not.