topic Re: VMB4540 No recordings in Arlo Secure

VMB4540 No recordings

jeff_fee — Mon, 12 Aug 2024 05:44:40 GMT

Just got a VMB4540 as my old base station wasn’t discoverable (Arlo apparently trying to fix).

on the new VMB4540 I get notifications but I am not able to see the recordings in the Library.

do I need a USB to see these recordings? I have a subscription also …

Re: VMB4540 No recordings

DannyBearAgain — Mon, 12 Aug 2024 08:50:23 GMT

The app library or feed if you have the new app UI only shows the recordings stored in the cloud.

The arlo pro/2 cameras have the legacy 7days free cloud storage so you should have recordings for these in your library/feed.

The essential camera requires a paid subscription to get cloud storage, unless you want to use the base station 4540 to backup your recordings to the USB storage device.

https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it-for-Arlo-video-recordings

If you have a multicamera subscription then all your cameras should get the 30days paid cloud storage.

Check your camera details by going to settings/support/ choose the camera device for the details.

Re: VMB4540 No recordings

jeff_fee — Mon, 12 Aug 2024 11:03:29 GMT

I got the recordings but the day recordings appeared in the library about 5pm.

so is there a way that these can reflect the new day recordings in the morning not in evening.

i have checked time zone on app and its correct

i have the multiple camera subscription also.

Re: VMB4540 No recordings

DannyBearAgain — Mon, 12 Aug 2024 20:38:00 GMT

There have been numerous reports of delays with recordings appearing recently so hopefully arlo is aware and is working to resolve it.

Arlo is usually slow to acknowledge any issues so I suggest you contact them directly and open a fault case.

I don’t have the issue as yet but could be a regional thing.

Re: VMB4540 No recordings

jeff_fee — Tue, 13 Aug 2024 03:01:24 GMT

I just called and tried to log a fault and I was hung up on as it was to hard for the support people.

Re: VMB4540 No recordings

DannyBearAgain — Tue, 13 Aug 2024 03:07:52 GMT

I guess it is one way to ignore the fault.

@JamesC , @ShayneS, @BrookeN

Re: VMB4540 No recordings

jeff_fee — Tue, 13 Aug 2024 07:36:57 GMT

Sure is.

I noticed 5pm exactly my time it flicks over to the current day recordings.

This is telling me it’s from the back end not my end.

Re: VMB4540 No recordings

BrookeN — Fri, 23 Aug 2024 16:28:25 GMT

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the behavior you are seeing.