topic Re: Emergency Response in Arlo Secure

Can't setup Emergency Response

Jshea26731 — Wed, 20 Apr 2022 23:03:30 GMT

I am having problem setting up Emergency Response. I hit set up and it says please wait and it does nothing. Please help.

Re: Emergency Response

ShayneS — Wed, 20 Apr 2022 23:02:51 GMT

Are you still experiencing this issue? Which version of the Arlo mobile app do you have installed?

Re: Emergency Response

Jshea26731 — Wed, 20 Apr 2022 23:32:07 GMT

3.6.3

Re: Emergency Response

ShayneS — Wed, 20 Apr 2022 23:52:09 GMT

Have you tried removing and re-downloading the app?

Re: Emergency Response

Jshea26731 — Thu, 21 Apr 2022 00:37:27 GMT

I have done that a million times. I even went in a cleared all the cookies.

Re: Emergency Response

ShayneS — Thu, 21 Apr 2022 16:16:49 GMT

Do you have another device/phone you can try with?

Is this on iOS or Android?

Which version of OS is installed on your phone? Also, can you provide a screenshot of the error?

Thank you

Re: Emergency Response

Jshea26731 — Thu, 21 Apr 2022 16:32:31 GMT

I have already tried on another phone and iPad.

Re: Emergency Response

ShayneS — Thu, 21 Apr 2022 16:37:36 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

Re: Emergency Response

MartiniSlacker — Mon, 09 May 2022 23:41:00 GMT

I have exact same issue. Been working with Support for 2 days now to no avail. As soon as I upgraded to new Arlo Plus Secure (to go from 5 Cameras to 8 )the Emergency Response Set Up was lost and now I cannot Set it up again. Have tried different devices, different networks nothing works. This is 100 % on your back end please fix this! You “forced” this upgrade and broke critical functionality.

Re: Emergency Response

ShayneS — Tue, 10 May 2022 23:58:04 GMT

Which version of the Arlo app are you currently using as well as OS on your phone/device?

Re: Emergency Response

MartiniSlacker — Wed, 11 May 2022 16:37:29 GMT

I am using Arlo app version 3.6.4 (3405) and iOS 15.3.1

Re: Emergency Response

ShayneS — Thu, 19 May 2022 17:33:44 GMT

Does this issue occur with the latest version of the Arlo mobile app v3.6.5. if you do not see the update you can remove and re-install the app.

Re: Emergency Response

Jshea26731 — Thu, 19 May 2022 18:14:24 GMT

Still does not work with the update.

Re: Emergency Response

ShayneS — Mon, 23 May 2022 17:13:54 GMT

Hi @Jshea26731

Did you receive my PM regarding the App log?

Thanks

Re: Emergency Response

ShayneS — Tue, 24 May 2022 20:25:10 GMT

Does this still occur on version 3.6.6?

Thanks

Re: Emergency Response

ShayneS — Wed, 25 May 2022 18:47:10 GMT

@Jshea26731

I received your log, thank you!

Re: Emergency Response

ShayneS — Tue, 31 May 2022 16:14:15 GMT

Are you still experiencing this issue with the latest Arlo app update 3.6.6?

Re: Can't setup Emergency Response

secure123456 — Thu, 30 Jun 2022 21:24:45 GMT

This is happening to me too! I have talked to so many different support people and no one can help me.

Re: Can't setup Emergency Response

ShayneS — Tue, 05 Jul 2022 16:18:21 GMT

Hi @secure123456

Can you provide more detail regarding the issue you are experiencing?

Thanks

Re: Can't setup Emergency Response

MartiniSlacker — Wed, 06 Jul 2022 17:10:05 GMT

I no longer need resolution of this issue, I downgraded my subscription and lost access to the emergency services feature.