topic Admin user can't change camera settings in Arlo Secure

Admin user can't change camera settings

Clogger5034 — Wed, 07 Aug 2024 02:22:58 GMT

Hello I have set my wife up as an admin with our new essential xl cameras. She is unable to adjust camera sensitivity or any other camera settings. We have tried rebooting her phone, uninstalling the app with no luck. I have verified she is set a admin.

Re: Admin user can't change camera settings

DannyBearAgain — Wed, 07 Aug 2024 06:00:43 GMT

Usually you need to remove her granted access from your account then regrant access again after you make a change of access.

Re: Admin user can't change camera settings

Clogger5034 — Wed, 07 Aug 2024 10:29:57 GMT

Thanks, I tried that a couple times also. but no luck.

Re: Admin user can't change camera settings

StephenB — Wed, 07 Aug 2024 10:49:21 GMT

@Clogger5034 wrote:

I have set my wife up as an admin with our new essential xl cameras. She is unable to adjust camera sensitivity or any other camera settings.

This is expected. See

https://kb.arlo.com/000062945/What-privileges-do-my-friends-have-when-I-grant-them-access-rights-in-my-Arlo-account-Arlo-Secure-4-0

Note Arlo has recently started to allow multiple logins to the same account. So one option is for the two of you to share your account. There might be some glitches, as this is a new feature.

Re: Admin user can't change camera settings

Clogger5034 — Wed, 07 Aug 2024 10:55:34 GMT

This a very disapointing change. With the old and and the Arlo 3 pro cameras she was able to to access all settings as an admin. Is there any chance that they are working on an update to add this?

Re: Admin user can't change camera settings

StephenB — Wed, 07 Aug 2024 11:02:24 GMT

@Clogger5034 wrote:

With the old and and the Arlo 3 pro cameras she was able to to access all settings as an admin.

No, the rights are essentially the same with the older interface:

https://kb.arlo.com/1103229/What-privileges-do-my-friends-have-when-I-grant-them-access-rights-in-my-Arlo-account

The simplest solution is to use a single account (which is why Arlo finally added that ability after several years of people asking for it).