topic Issues with new interface: CVR features removed! in Arlo Secure

New UI has removed CVR features

tomcoleman — Mon, 10 Jun 2024 08:21:29 GMT

In the new UI on CVR mode you used to be able to look at the timeline in 5mins, 1hr, 24hr it would zoom the time slider in so you can be more granular with time searching/viewing.

Now on the new UI you cant do this, it also shows the video as a very large thumbnail.

How can I i search the CVR and view better like before?

It also used to show motion of auido and motion the UI seems to be a step back.

Attached is what i mean & a comparison.

Feels like a step backwards.

CVR timeline no longer accessible in app

Pmart41 — Tue, 07 May 2024 07:37:42 GMT

I have a camera set up on a CVR plan and it has been working fine for the most part. But I can no longer access the Timeline in the app. The “…” button has been replaced with the standard video archive button and goes directly to the saved videos triggered by motion and sound. How do I access the timeline feature to see the continuous recordings? Is this an issue with app or the hardware?

CVR Viewing on Desktop

LordBracht — Thu, 16 May 2024 11:08:11 GMT

With the new update is there a way to zoom in on the CVR timeline on a desktop so I can easily go through the footage that wasn't caught as a motion event? Is there a way also to see the timeline in full screen mode as well, it now disappears? I would like to attach a photo but it keeps saying upload failed. I have tried a jpeg and a png.

Re: CVR Viewing on Desktop

BrookeN — Mon, 20 May 2024 17:49:32 GMT

We are currently looking into this behavior. I will update this as soon possible.

Re: CVR timeline no longer accessible in app

BrookeN — Wed, 22 May 2024 15:16:50 GMT

Can you please provide screenshots of what you are seeing?

Loss of CVR

babujibson — Fri, 21 Jun 2024 08:08:27 GMT

Hello friends

I am using VMB4000 with 3 cameras. I used to get notifications and CVR recently, but suddenly it stopped. I don’t have any plan. But I am ok with one week free cloud storage. I am located in India. I know the old series still support CVR outside US.
please advice

babu Jibson

Re: Loss of CVR

StephenB — Fri, 21 Jun 2024 11:03:52 GMT

@babujibson wrote:
I am using VMB4000 with 3 cameras. I used to get notifications and CVR recently, but suddenly it stopped. I don’t have any plan. But I am ok with one week free cloud storage. I am located in India. I know the old series still support CVR outside US.

CVR requires its own subscription (but not Arlo Secure). Are you saying you do not have that?

Re: New UI has removed CVR features

ShayneS — Mon, 24 Jun 2024 17:18:50 GMT

@tomcoleman

Thank you for bringing this to my attention. I have notified the appropriate team and I will provide more info as soon as possible.

Issues with new interface: CVR features removed!

beezeebee — Mon, 29 Jul 2024 12:58:36 GMT

I just updated to the new interface and there are some issues.

For nor now I'll point to the CVR interface.

Where are the 24 hrs, 1hr and 5 mins timeline choices!

Now it's very difficult to pin point a moment in the timeline.

Re: New UI has removed CVR features

tomcoleman — Fri, 02 Aug 2024 06:19:55 GMT

any update been a few months.......

Re: New UI has removed CVR features

ShayneS — Mon, 19 May 2025 20:46:01 GMT

@tomcoleman

The team is actively investigating. I should have more info soon I can provide.

Re: CVR timeline no longer accessible in app

kianp — Fri, 22 Nov 2024 02:16:25 GMT

THIS 0 can't find the three dots [...] to open timeline. can only get live view.

Where the F is the button to access the timeline now. I have been searching for ages and can't find it in the iOS app. both iphone and ipad. so annoying.

Re: CVR timeline no longer accessible in app

kianp — Fri, 22 Nov 2024 02:18:32 GMT

i have to add - did anyone do any testing before this was released? no notes. no guides. no logic to where to find things either. if i hadn't already invested so much money into the arlo products i would have changed already.

Re: New UI has removed CVR features

Arlo-Feedback — Tue, 15 Apr 2025 17:20:57 GMT

The app is pretty annoying trying to search for a specific time along the slider. It moves quickly so it’s hard to land in the right minutes and the slider times out when using it. Any update when this will be fixed?

Re: New UI has removed CVR features

ShayneS — Tue, 17 Jun 2025 15:57:36 GMT

Hello all,

Just wanted to let you know this feature is now available on web and mobile.

Re: New UI has removed CVR features

Duffronnie — Tue, 17 Jun 2025 22:18:00 GMT

Can’t find cvr option oo iPad, but shows on iPhone.

Re: New UI has removed CVR features

ShayneS — Tue, 17 Jun 2025 23:35:41 GMT

@Duffronnie

Are you using the mobile app?

Re: New UI has removed CVR features

Duffronnie — Wed, 18 Jun 2025 00:36:19 GMT

Yes

Re: New UI has removed CVR features

ShayneS — Thu, 19 Jun 2025 16:40:03 GMT

@Duffronnie

Thanks I am inquiring with the team and I will report back as soon as possible.

Re: New UI has removed CVR features

ShayneS — Fri, 18 Jul 2025 18:42:11 GMT

@Duffronnie

Are you referencing the 24hr/1hr/5min tabs or the CVR tab?