topic Re: Apple HomeKit troubleshooting in Arlo Secure

Apple HomeKit troubleshooting

filipmalm — Sat, 16 Apr 2022 23:00:14 GMT

Never got Apple HomeKit to work with my Arlo setup. The Smart Hub shows up in Homekit and everything seems fine until I enter the HomeKit code and click next.

If I go though the Arlo app it just never stops saying “connecting to accessory”.

If I go through the Home app it’s saying “the accessory can’t be used by HomeKit”.

Anyone else having this issue or can give me some help? Seen a lot about a token reset that seems to work well for others but they all seem to have it worked before.

Using the latest iOS, tvOS, iPadOS, Arlo app and firmware.

Regards

Re: Apple HomeKit troubleshooting

JamesC — Mon, 18 Apr 2022 19:40:56 GMT

filipmalm,

Send me a private message with the email address associated with your Arlo account and I will reset the HomeKit token.

JamesC

Re: Apple HomeKit troubleshooting

JamesC — Mon, 18 Apr 2022 21:22:52 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Apple HomeKit troubleshooting

Andreas013 — Mon, 25 Apr 2022 18:17:59 GMT

I have the exact same problem as the original poster.
What info do you need to send a new token?

//Andreas

Re: Apple HomeKit troubleshooting

JamesC — Tue, 26 Apr 2022 16:29:33 GMT

Andreas013,

JamesC