topic Re: Cannot login after changing phone (Android) in Arlo Secure

Cannot login after changing phone (Android)

Twist — Fri, 26 Jul 2024 09:48:10 GMT

Hello,

I just changed phone and I cannot login to the Arlo secure app anymore, ive tried everything in this forum but the new phone cannot be trusted, i only get an error message. I get an error saying "ett fel inträffade" that means "an error occured" everytime i try to use any of the provided methods on my phone once i put in the code.

Ive tried the following

Reinstalled the app a few times, even rebooted phone.

Changed around the autopush/email/phone on the Home page, the metod changes and I get the code, but i get a message everytime i try to put in the code saying an error occured.

I even tried logging in to other Accounts that are on the main Account and the problem is still there.

Ive tried removing the previous phone on the homepage but i cant find the red trashcan that people are talking about.

Cleared cache and history

This really sucks, bought products for almost 1000$ and cant use them any more just by a simple phone change.

Anyone knows about a work around that i havnt tried yet?

Phone is Samsung Galaxy Fold 6

Sincerely Niklas

Re: Cannot login after changing phone (Android)

mkpazon — Sat, 27 Jul 2024 12:51:26 GMT

Wow! I have the exact same experience. I got a OnePlus 12 and I can no longer log in to Arlo Secure. All tokens do not work (email, SMS, etc). Just stuck in an infinite loop of an "An error has occured". I've got 4 cameras and all of them are unusable.

Re: Cannot login after changing phone (Android)

RoDeM — Sat, 27 Jul 2024 12:54:31 GMT

I am having a similar issue. New tablet and can't login on it. I get the one time code texted to me but get a " An error has occured. Please try again." message. I can still login on my phone though so at least I have that.

Re: Cannot login after changing phone (Android)

mkpazon — Sun, 28 Jul 2024 09:16:35 GMT

Happy to report that mine started working now. They have probably sorted out what was wrong. I hope yours work now too.

Re: Cannot login after changing phone (Android)

RoDeM — Sun, 28 Jul 2024 09:59:21 GMT

Still getting the error here. Very annoying.

Re: Cannot login after changing phone (Android)

Twist — Sun, 28 Jul 2024 10:00:46 GMT

Yes!

The issue have been resolved, no errors and worked of first try!

Problem solved

Re: Cannot login after changing phone (Android)

mkpazon — Sun, 28 Jul 2024 10:25:53 GMT

@RoDeM try going to my.arlo.com and changing your 2FA. I ended up removing everything except for my email. Which is now my 2FA.

Re: Cannot login after changing phone (Android)

RoDeM — Sun, 28 Jul 2024 13:44:28 GMT

That did it, thanks!