https://community.arlo.com/t5/Arlo-Secure/Pro-4-Disconnecing/m-p/2410105#M8692 <P>You've done what I would suggest so use the app to go to Settings, Support and select your camera. Scroll down to Contacts to see what official support may offer.</P> Wed, 24 Jul 2024 13:14:07 GMT jguerdat 2024-07-24T13:14:07Z https://community.arlo.com/t5/Arlo-Secure/Pro-4-Disconnecing/m-p/2410071#M8691 <P>Hi</P><P>&nbsp;</P><P>Since upgrading to UX4 to resolve a geo-fencing issue, I’m finding one of my cameras, a Pro 4 is losing connection to the base on a weekly basis. This was not a problem before upgrading. I’ve checked all firmware, removed and re-added, moved close to the wifi and tried with power. None of which make a difference. The only way to fix is by pulling the battery, however, this only lasts about a week before another disconnection. &nbsp;I also have 3 pro 2’s, which work fine.&nbsp;<BR /><BR /></P><P>Thanks</P> Wed, 24 Jul 2024 07:59:52 GMT https://community.arlo.com/t5/Arlo-Secure/Pro-4-Disconnecing/m-p/2410071#M8691 Tommy7 2024-07-24T07:59:52Z https://community.arlo.com/t5/Arlo-Secure/Pro-4-Disconnecing/m-p/2410105#M8692 <P>You've done what I would suggest so use the app to go to Settings, Support and select your camera. Scroll down to Contacts to see what official support may offer.</P> Wed, 24 Jul 2024 13:14:07 GMT https://community.arlo.com/t5/Arlo-Secure/Pro-4-Disconnecing/m-p/2410105#M8692 jguerdat 2024-07-24T13:14:07Z