topic Re: Cannot login via web (VMB4000r3) in Arlo Secure

Cannot login via web (VMB4000r3)

Ade_007 — Wed, 13 Apr 2022 10:57:01 GMT

Please help

http failure response for http://ocapi-app.arlo.com/api/startAuth: 0 unknown error

Re: Cannot login via web (VMB4000r3)

StephenB — Wed, 13 Apr 2022 11:06:41 GMT

@Ade_007 wrote:
http failure response for http://ocapi-app.arlo.com/api/startAuth: 0 unknown error

Are you seeing this on a PC? Or are you using the browser on a tablet or phone?

Re: Cannot login via web (VMB4000r3)

Ade_007 — Wed, 13 Apr 2022 11:47:44 GMT

I'm getting the error while trying to login on the PC via Chrome browser

Re: Cannot login via web (VMB4000r3)

JamesC — Thu, 14 Apr 2022 16:51:37 GMT

Ade_007,

This suggests something on your network or computer (firewall, VPN, virus protection software etc.) is blocking your ability to connect to the Arlo cloud.

Are you able to log in using a mobile device connected to mobile data?

JamesC

Re: Cannot login via web (VMB4000r3)

Ade_007 — Thu, 14 Apr 2022 17:23:18 GMT

Same error shows when logging in via mobile Web.

I can only view the camera via the mobile app.

Re: Cannot login via web (VMB4000r3)

JamesC — Wed, 20 Apr 2022 18:02:50 GMT

Ade_007,

Are you using any VPN services? Where are you located (country)?

JamesC