topic Re: Download videos not working in Arlo Secure

Download videos not working

Stevewins — Sun, 21 Jul 2024 22:06:44 GMT

When I try to download a video , I get the message that I need to allow access to storage to download media. However, access is already enabled everywhere in settings. What’s going on?

Re: Download videos not working

StephenB — Sun, 21 Jul 2024 22:57:04 GMT

@Stevewins wrote:

When I try to download a video , I get the message that I need to allow access to storage to download media.

This is on your phone?

If this is an iPhone, is the arlo app allowed to store in iCloud?

Re: Download videos not working

Stevewins — Mon, 22 Jul 2024 19:39:24 GMT

It’s on an iPhone. Photo access is fully enabled for Arlo. Obviously, or I wouldn’t be asking here 😉.

Re: Download videos not working

StephenB — Mon, 22 Jul 2024 21:12:07 GMT

@Stevewins wrote:

It’s on an iPhone. Photo access is fully enabled for Arlo.

Photo access might not be the problem. Try pressing your your name in Apple Settings, and then press iCloud. Press "Show all" in the "apps using iCloud" section and make sure that the Arlo App is allowed to use iCloud.

I had a similar issue, which in my case happened because my icloud storage was full. The error message wasn't very helpful, it took a while to track down.

FWIW, video download is working on my own iPhone.