https://community.arlo.com/t5/Arlo-Secure/account-charged/m-p/2409717#M8669 <P>I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.</P> <P>&nbsp;</P> <P><BR />&nbsp;</P> Mon, 22 Jul 2024 17:59:46 GMT BrookeN 2024-07-22T17:59:46Z https://community.arlo.com/t5/Arlo-Secure/account-charged/m-p/2409301#M8630 <P><SPAN>They changed 17.99 and 12.99 for the subscription services I've tried twice same result ive get charged but still have no access to recording and plans show inactive&nbsp; my card&nbsp; is still pending transaction from my account but my cameras still are not allowing me to see saved videos&nbsp; it has given me the same error message "master plan not assigned to account unable to assign supplemental plan" but you've still taken my money hopeful this can be resolved if not id like a refund&nbsp;&nbsp;</SPAN></P> Fri, 19 Jul 2024 22:46:42 GMT https://community.arlo.com/t5/Arlo-Secure/account-charged/m-p/2409301#M8630 dennyperez47 2024-07-19T22:46:42Z https://community.arlo.com/t5/Arlo-Secure/account-charged/m-p/2409717#M8669 <P>I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.</P> <P>&nbsp;</P> <P><BR />&nbsp;</P> Mon, 22 Jul 2024 17:59:46 GMT https://community.arlo.com/t5/Arlo-Secure/account-charged/m-p/2409717#M8669 BrookeN 2024-07-22T17:59:46Z