topic Re: Feed not loading in Arlo Secure

Feed not loading

JBlanco1 — Sun, 21 Jul 2024 10:07:13 GMT

I have the latest app version with a pro 5a camera. I receive notifications but can’t see anything updates in feed. There not able to view any activity sent via notification. Any help would be great!

Re: Feed not loading

StephenB — Sun, 21 Jul 2024 16:16:27 GMT

@JBlanco1 wrote:

I have the latest app version with a pro 5a camera. I receive notifications but can’t see anything updates in feed. There not able to view any activity sent via notification.

Do you have a subscription?

Re: Feed not loading

JBlanco1 — Sun, 21 Jul 2024 17:48:48 GMT

Yes I have a subscription for secure for the multiple cameras. I just got one video update to feed, but multiple notifications over the past day.

Re: Feed not loading

StephenB — Sun, 21 Jul 2024 18:07:41 GMT

@JBlanco1 wrote:

Yes I have a subscription for secure for the multiple cameras. I just got one video update to feed, but multiple notifications over the past day.

Can you make a manual recording while livestreaming the problem cameras?

Re: Feed not loading

JBlanco1 — Sun, 21 Jul 2024 19:05:33 GMT

Yes I just recorded manually and it saved to stream. But it is really hit or miss. Some notifications save to feed and others are no existence.

Re: Feed not loading

BrookeN — Tue, 23 Jul 2024 14:27:01 GMT

@JBlanco1 are you still seeing this same behavior?

Re: Feed not loading

JBlanco1 — Tue, 23 Jul 2024 17:52:03 GMT

The feed is loading better these last few days. I have received a couple of notifications that have not “registered” in the feed but overall these last couple of days have been an improvement. Should I be on the lookout for an update from app?

Re: Feed not loading

JBlanco1 — Tue, 23 Jul 2024 22:37:50 GMT

UPDATE I have had three or four notifications today and when I went to view them NOTHING appears in feed. So frustrating. I want to like the cameras and app, but not being able to view the feed is pointless.

Re: Feed not loading

BrookeN — Wed, 24 Jul 2024 13:36:51 GMT

We were seeing some behavior with feed yesterday. However, it has since been resolved. Can you please check to see if you can see your feed now?