topic Plan increases in Arlo Secure

Plan increases

Emsperry — Thu, 18 Jul 2024 23:21:23 GMT

When will the plans stop increasing? Will be going on the 3rd year with a plan increase. I will not be renewing as I don’t trust a company who keeps raising prices. Better/cheaper options out there.

Re: Plan increases

GeorgiaUser — Fri, 19 Jul 2024 09:55:07 GMT

I woke up to a Paypal notification that I paid Arlo last night, and it is 50% more than last year. Last year was already more.. I used to pay $99 a year for my plan. It increased last year to $119.88, and now this year I was charged $149.99. It's irritating enough that they don't notify you of increases when they have our information in the app and through their website, but this price hike is ridiculous. On top of that, they've made it nearly impossible to find the plans on their website, and when I try to do things I have to log in multiple times. I'm done.

Re: Plan increases

StephenB — Fri, 19 Jul 2024 12:15:39 GMT

@GeorgiaUser wrote:

On top of that, they've made it nearly impossible to find the plans on their website,

No comment on the pricing, but the plan information is easy to find on arlo.com.

It is in somewhat different places, depending on your country - but the ones I checked all have links to the plans on the main page. US information is here:

https://www.arlo.com/en-us/arlosecure.html

Re: Plan increases

GeorgiaUser — Fri, 19 Jul 2024 12:25:42 GMT

I followed their instructions, but I eventually only found it if I directly put in the link for the subscription settings. I was able to cancel it that way. It wasn't showing up in drop downs or selections from the my account page for me.

Re: Plan increases

ShayneS — Fri, 19 Jul 2024 22:32:24 GMT

Hi @Emsperry @GeorgiaUser

Did you receive an email stating a price increased has occurred?

Or have any active promos that might have expired?