topic Re: Subscription in Arlo Secure

Subscription

Ryandywane24 — Tue, 09 Jul 2024 22:59:34 GMT

Paid twice for my 17.99 subscription but still can’t use my cameras even though it charged my bank account for BOTH charges. Now I only get movement notifications that I can’t even turn off!!!

Re: Subscription

BrookeN — Wed, 10 Jul 2024 14:59:22 GMT

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

Re: Subscription

Ryandywane24 — Thu, 11 Jul 2024 14:55:01 GMT

Still nothing. And still haven’t gotten them fixed.

Re: Subscription

BrookeN — Thu, 11 Jul 2024 15:36:51 GMT

I just opened the ticket yesterday. Please allow a few days for support to get a hold of you.

Re: Subscription

FamSafe — Thu, 11 Jul 2024 16:29:15 GMT

Hi Folks

Having same issue... Any resolution???

Please advise

Re: Subscription

Ryandywane24 — Thu, 11 Jul 2024 16:36:28 GMT

I understand but I also paid twice And don’t want it to still pull the automatic payment AGAIN when I have more paid for 2 months.

Re: Subscription

BrookeN — Thu, 11 Jul 2024 16:51:15 GMT

@FamSafe I have reached out to support and created a ticket. Please allow a few days for support to reach back out to you.

Re: Subscription

Ryandywane24 — Tue, 16 Jul 2024 02:28:43 GMT

Still no response

Re: Subscription

BrookeN — Mon, 22 Jul 2024 14:30:30 GMT

@Ryandywane24 has support reached out to you and resolved the behavior you were seeing?