topic Re: Cannot Log In Using Windows 11 and Microsoft Edge in Arlo Secure

Cannot Log In Using Windows 11 and Microsoft Edge

Maxlee — Fri, 05 Jul 2024 02:11:19 GMT

I can log into Arlo Secure with my phone, but I cannot login using my PC running Windows 11 and using Microsoft Edge as my browser.

When I enter my login information and select Enter, my screen flashes and returns me to the login screen. The flash looked like my camera names, but it was so fast, I couldn't be sure, so I videoed my next attempt in slow motion. By looking at the video, I confirmed that the cameras were mine. I have tried rebooting, clearing my cache, and verifying that I was not logged in the account on my phone.

Any suggestions as to what to try next?

Re: Cannot Log In Using Windows 11 and Microsoft Edge

StephenB — Fri, 05 Jul 2024 10:49:08 GMT

@Maxlee wrote:

Any suggestions as to what to try next?

Try another verification method.

Maybe also try Chrome and see if the behavior is different.

Re: Cannot Log In Using Windows 11 and Microsoft Edge

Maxlee — Fri, 05 Jul 2024 14:54:59 GMT

Thanks for the suggestion. I should have thought of trying that.

I tried Chrome and Firefox. Both of those came back with invalid username or password. I reset my Arlo password and tried again with the same result. I logged out of the Arlo app on my phone and logged back in using the same username and the new password and it opened without a problem.

Any other suggestions?

Re: Cannot Log In Using Windows 11 and Microsoft Edge

StephenB — Fri, 05 Jul 2024 14:59:50 GMT

@Maxlee wrote:

Any other suggestions?

Have you tried logging in my.arlo.com from another device???

Re: Cannot Log In Using Windows 11 and Microsoft Edge

Susan377 — Fri, 09 Aug 2024 16:51:47 GMT

I am having the same issue. I've tried to access my.arlo.com from Chrome and Edge. I'm on Windows 10 Enterprise. I log in, it says 'Please wait', and then it returns to the login screen. Interestingly, I am able to successfully login from a Chrome browser from my home laptop which is running Windows 10 Home.

Re: Cannot Log In Using Windows 11 and Microsoft Edge

jguerdat — Sat, 10 Aug 2024 14:23:23 GMT

Just a SWAG but is the W10 Enterprise computer supplied by your company/IT? It could well be a setting for corporate reasons.