topic Re: Pause icon interferes with viewing in Arlo Secure

Pause icon interferes with viewing

jandkjoint — Sat, 22 Jun 2024 13:48:02 GMT

Could the Arlo app / web interface *please* relocate the pause/play icon down to the progress bar? It inevitably blocks the activity in the video. Since my cameras are mostly battery operated, the relevant part of the video is typically the very first moment. But by the time I've tapped the screen so the pause icon goes away (which isn't immediate), I've missed the main event. I have to keep restarting and trying to hit the right sequence of "play pause tap zoom" to see what's going on in the video.

This topic has been posted a couple of times but has not been addressed.

Re: Pause icon interferes with viewing

ShayneS — Tue, 25 Jun 2024 19:08:41 GMT

Hi @jandkjoint

I can see what you're referencing, I notified the team and I'll report back with any new info as soon as possible.

Re: Pause icon interferes with viewing

ShayneS — Fri, 28 Jun 2024 21:23:53 GMT

The Arlo development team is currently investigating this report. I will provide an update as soon as we have more information to share with the community.

Re: Pause icon interferes with viewing

ShayneS — Fri, 12 Jul 2024 22:00:53 GMT

@jandkjoint

You mentioned seeing reports on this previously, do you happen to have the thread links for these other posts regarding this symptom?

Was this pause button disappearing quicker in the past on your android devices?

Re: Pause icon interferes with viewing

ShayneS — Thu, 24 Oct 2024 22:47:34 GMT

Hi @jandkjoint

After speaking with the team, the playback Icon is currently functioning as designed. I have requested for a future enhancement. I will provide more info if changes are planned for future implementation.

Thank you

Re: Pause icon interferes with viewing

jandkjoint — Fri, 25 Oct 2024 02:13:22 GMT

Hi -

To respond to all of these comments/ questions:

1) I'm sure it is functioning as designed, but the design is not very user-friendly. I hope you see the logic in moving the play/pause icon to the bottom where the slider bar is. That way all the video controls are in one place, and nothing obscures the video. And that is how YouTube videos are controlled.

2) Whether or not the play/pause button disappears less quickly than before isn't the point. The point is that it shouldn't be obscuring the center of the video to begin with. In another use case, if I'm scrolling through my feed, the huge "play" button is on top of every clip, making it more challenging to choose which video I need to watch.

3) Here are three prior threads with a similar compliant - all unresolved (the first of which got a response of "we'll pass this along" over a year ago):

https://community.arlo.com/t5/Arlo-Pro-4/The-video-play-and-stop-buttons-BLOCK-THE-CENTER-OF-MY-SECURITY/m-p/1905446

https://community.arlo.com/t5/Arlo-Ultra/Anyway-to-remove-the-play-button/m-p/1916488

https://community.arlo.com/t5/Arlo-Pro-4/play-back-has-a-huge-play-button-in-the-center-of-the-video/m-p/1857473

I hope this helps better define the issue.