https://community.arlo.com/t5/Arlo-Secure/Customer-Support-haha-What-support/m-p/2339702#M8343 <P>Yeah I'm having trouble trying to find a phone number for these people,&nbsp; because chat is useless, I cannot get a human on the chat, and the bot keeps giving me the runaround and some bull**bleep** saying that I cannot get live support because I don't have a subscription. Well I've paid for my subscription, that's the problem. You guys charged my bank four times today for a single subscription, that was only supposed to be charged one time. One of those charges was for a random $12.91. I don't know where the hell they got that from, but also got 3 additional charges after that for the correct amount of $8.81 that I've been paying for my monthly subscription. Although I was only supposed to be charged one time $8.81, for my single video doorbell camera subscription. Yet I still don't have a subscription, even though I was charged four different times to my bank account, and yet I have tried and tried and tried to talk to support with no support given. I've been on the app, on the website, I've tried everywhere, the bot is a useless piece of **bleep**, that will not connect you to a human to save its life. I feel like Im getting ripped off, robbed, and the runaround at this point. And I think it would be actually easier to get a hold of the president of the United States on the phone, then it would be to get a **bleep** human to talk to you from this company. I'm really really irritated as **bleep** right now and I'm sick to death of getting the run around. I just want to speak to a human, so I can get this cleared up. I already talked to my bank, they told me to talk to you guys so yeah. Think maybe I can talk to a human somehow? Cause if not, then I know a human who I actually can talk to rather easily, with no runaround, and that is a lawyer.&nbsp;</P> Tue, 25 Jun 2024 10:28:44 GMT Rayraywillis 2024-06-25T10:28:44Z https://community.arlo.com/t5/Arlo-Secure/Customer-Support-haha-What-support/m-p/2339702#M8343 <P>Yeah I'm having trouble trying to find a phone number for these people,&nbsp; because chat is useless, I cannot get a human on the chat, and the bot keeps giving me the runaround and some bull**bleep** saying that I cannot get live support because I don't have a subscription. Well I've paid for my subscription, that's the problem. You guys charged my bank four times today for a single subscription, that was only supposed to be charged one time. One of those charges was for a random $12.91. I don't know where the hell they got that from, but also got 3 additional charges after that for the correct amount of $8.81 that I've been paying for my monthly subscription. Although I was only supposed to be charged one time $8.81, for my single video doorbell camera subscription. Yet I still don't have a subscription, even though I was charged four different times to my bank account, and yet I have tried and tried and tried to talk to support with no support given. I've been on the app, on the website, I've tried everywhere, the bot is a useless piece of **bleep**, that will not connect you to a human to save its life. I feel like Im getting ripped off, robbed, and the runaround at this point. And I think it would be actually easier to get a hold of the president of the United States on the phone, then it would be to get a **bleep** human to talk to you from this company. I'm really really irritated as **bleep** right now and I'm sick to death of getting the run around. I just want to speak to a human, so I can get this cleared up. I already talked to my bank, they told me to talk to you guys so yeah. Think maybe I can talk to a human somehow? Cause if not, then I know a human who I actually can talk to rather easily, with no runaround, and that is a lawyer.&nbsp;</P> Tue, 25 Jun 2024 10:28:44 GMT https://community.arlo.com/t5/Arlo-Secure/Customer-Support-haha-What-support/m-p/2339702#M8343 Rayraywillis 2024-06-25T10:28:44Z https://community.arlo.com/t5/Arlo-Secure/Customer-Support-haha-What-support/m-p/2339710#M8344 <P>I understand you are frustrated, but please don't double-post.&nbsp; That just makes it more difficult for people here to help you.</P> Tue, 25 Jun 2024 10:52:51 GMT https://community.arlo.com/t5/Arlo-Secure/Customer-Support-haha-What-support/m-p/2339710#M8344 StephenB 2024-06-25T10:52:51Z https://community.arlo.com/t5/Arlo-Secure/Customer-Support-haha-What-support/m-p/2339751#M8348 <P><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/976130">@Rayraywillis</a></SPAN> I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.</P> Tue, 25 Jun 2024 14:49:08 GMT https://community.arlo.com/t5/Arlo-Secure/Customer-Support-haha-What-support/m-p/2339751#M8348 BrookeN 2024-06-25T14:49:08Z