topic Re: App does NOT work in Arlo Secure

App does NOT work

cconsemiu — Mon, 17 Jun 2024 17:01:21 GMT

I have nothing but problems with the app since the last update. I get notifications but they don’t go to feed.

Re: App does NOT work

StephenB — Tue, 18 Jun 2024 11:30:09 GMT

@cconsemiu wrote:

I have nothing but problems with the app since the last update. I get notifications but they don’t go to feed.

What cameras do you have?

Are they connected to a hub?

Do you have a subscription?

Re: App does NOT work

cconsemiu — Tue, 18 Jun 2024 15:40:05 GMT

I ha e the essentials spotlight camera and yes all cameras have a subscription. I am not connected to a hub.

Re: App does NOT work

StephenB — Wed, 19 Jun 2024 12:06:50 GMT

@cconsemiu wrote:
I ha e the essentials spotlight camera and yes all cameras have a subscription. I am not connected to a hub.

Thx

Are you using the primary account, or are you perhaps using a "friend" account?

First I suggest making a manual recording while livestreaming one of the cameras. That would confirm that there is no issue with the subscription status.

Second I suggest checking the mode you are using (Armed Home, Armed Away, Standby). If it is Standby, then switch to Armed Home or Armed Away. Also check the rules in mode you are using - making sure it includes the rule for each camera, and also double-checking that the rules are set to notify and record.