topic Re: No Feed Menu in Arlo Secure

No Feed Menu

Lawtalkinrobot — Sat, 08 Jun 2024 17:04:32 GMT

When I log into my.arlo the homepage doesn’t show my feed. I only have subscription options. Screen shot below. Hamburger menu offers nothing related to fees.

Re: No Feed Menu

StephenB — Sat, 08 Jun 2024 21:14:42 GMT

@Lawtalkinrobot wrote:

When I log into my.arlo the homepage doesn’t show my feed. I only have subscription options. Screen shot below. Hamburger menu offers nothing related to fees.

It looks like you are using a mobile browser (perhaps a tablet?)

You should see "Feed" if you are using a PC and are logging in with the correct account credentials. Mobile browsers will only show the subscription stuff..

Re: No Feed Menu

Lawtalkinrobot — Sun, 09 Jun 2024 03:52:43 GMT

It's a laptop running Windows 10; I'm using Firefox as a browser. The URL for the home page is: https://my.arlo.com/account/v4/#/settings/select if Arlo uses "m" to denote the mobile site there is no "m".

This guy appears to have had the same problem I do. https://community.arlo.com/t5/Arlo-Pro-4/Online-Feed-View/td-p/1928225

Re: No Feed Menu

Lawtalkinrobot — Sun, 09 Jun 2024 03:57:30 GMT

Sorry, one more data point: the same thing happened when I logged in with Edge - no feed, only subscription information.

Re: No Feed Menu

jguerdat — Sun, 09 Jun 2024 14:12:18 GMT

Silly question but are you logging in with the original credentials (the ones used when you set up the system)? A guest account will show this upon login but shouldn't for the original account.

Re: No Feed Menu

Lawtalkinrobot — Sun, 09 Jun 2024 18:53:51 GMT

No silly questions at this point. I believe I am logging in with the original credentials.

Re: No Feed Menu

BrookeN — Thu, 13 Jun 2024 15:21:54 GMT

Have you been able to see the feed from the web browser?

Re: No Feed Menu

Lawtalkinrobot — Thu, 13 Jun 2024 18:15:24 GMT

No, I actually wasn't aware that there was a web based feed because I've never seen it in the few times I've logged into the Arlo site. I posted my comment once I realized i couldn't see my feed on the web.

Re: No Feed Menu

BrookeN — Fri, 21 Jun 2024 18:40:03 GMT

Can you please send me a screenshot of what you are seeing at My.Arlo.com when you click on the options that are on the screenshot you sent previously?

Re: No Feed Menu

Lawtalkinrobot — Fri, 21 Jun 2024 20:03:56 GMT

Much like the poster in the thread I linked above, the issue seems to have resolved itself. I can see my feed on the web now.

Thanks!