topic Re: replacing an Arlo Pro camera with the same model camera now needs subscription in Arlo Secure

replacing an Arlo Pro camera with the same model camera now needs subscription

vwaudibmw — Wed, 29 May 2024 14:21:12 GMT

I have a 5 camera Arlo Pro system with no subscription. A camera was damaged so I purchased a used camera (same Arlo Pro camera). when I sync the camera it states "This device is inactive. A paid subscription is required to activate the device." I've done this in the past without the need to have a paid subscription. is this a new "rule"? Is there a way not to have a paid subscription? thank you

Re: replacing an Arlo Pro camera with the same model camera now needs subscription

StephenB — Thu, 30 May 2024 00:24:43 GMT

@vwaudibmw wrote:

I have a 5 camera Arlo Pro system with no subscription. A camera was damaged so I purchased a used camera (same Arlo Pro camera). when I sync the camera it states "This device is inactive.

Did you remove the damaged camera from your account?

Re: replacing an Arlo Pro camera with the same model camera now needs subscription

vwaudibmw — Fri, 31 May 2024 15:14:48 GMT

Hi, Yes the damaged camera was removed from the account prior to syncing the new camera.

Re: replacing an Arlo Pro camera with the same model camera now needs subscription

BrookeN — Wed, 05 Jun 2024 14:41:58 GMT

Were you able to get the device added to the account? If not can you please send me a screenshot of the error you are seeing?

Re: replacing an Arlo Pro camera with the same model camera now needs subscription

vwaudibmw — Wed, 05 Jun 2024 20:04:21 GMT

It states:

"This device is inactive"

"A paid subscription is required to activate the device"

Re: replacing an Arlo Pro camera with the same model camera now needs subscription

BrookeN — Mon, 17 Jun 2024 16:17:12 GMT

Were you able to get the Pro on the account?