topic Re: Pw in Arlo Secure

No plan message after purchasing subscription

Porchewhite38 — Mon, 29 Apr 2024 23:24:29 GMT

I’ve purchased subscriptions twice in 1 month I can’t look at any footage on camera it says no plan

jguerdat — Sat, 27 Apr 2024 13:21:42 GMT

What shows when you look at the Subscriptions section - is a sub even noted and do any cameras show as being included?

Porchewhite38 — Sat, 27 Apr 2024 13:22:52 GMT

It says no plan go online to manage account

jguerdat — Sat, 27 Apr 2024 13:25:34 GMT

Have you done that on a computer browser (my.arlo.com)?

StephenB — Sat, 27 Apr 2024 21:35:23 GMT

@Porchewhite38 wrote:

It says no plan go online to manage account

Did you purchase the subscription from the account to which the cameras are installed?