https://community.arlo.com/t5/Arlo-Secure/Subscription/m-p/2234708#M7775 <P>I have been paying for a monthly subscription for many years, it was $15/mo and over the last 2 months it has increased to $25/mo, when I went to my account it said I wasn’t paying for any subscriptions. Earlier this week my internet messed up resulting in my cameras not working. I tried everything to get them to work but eventually had to reset all 3 and add them back. Since I have done that I no longer am able to see recordings, just live updates. I’ve tried to find a number to contact but it says I am not eligible based on not having a subscription.&nbsp;</P> Wed, 24 Apr 2024 16:58:45 GMT Cpolivick 2024-04-24T16:58:45Z https://community.arlo.com/t5/Arlo-Secure/Subscription/m-p/2234708#M7775 <P>I have been paying for a monthly subscription for many years, it was $15/mo and over the last 2 months it has increased to $25/mo, when I went to my account it said I wasn’t paying for any subscriptions. Earlier this week my internet messed up resulting in my cameras not working. I tried everything to get them to work but eventually had to reset all 3 and add them back. Since I have done that I no longer am able to see recordings, just live updates. I’ve tried to find a number to contact but it says I am not eligible based on not having a subscription.&nbsp;</P> Wed, 24 Apr 2024 16:58:45 GMT https://community.arlo.com/t5/Arlo-Secure/Subscription/m-p/2234708#M7775 Cpolivick 2024-04-24T16:58:45Z https://community.arlo.com/t5/Arlo-Secure/Subscription/m-p/2237287#M7777 <P>I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.</P> <P>&nbsp;</P> <P><BR />&nbsp;</P> Wed, 24 Apr 2024 20:17:36 GMT https://community.arlo.com/t5/Arlo-Secure/Subscription/m-p/2237287#M7777 BrookeN 2024-04-24T20:17:36Z